Careers at MPM

My Plan Manager provides nationwide, client-focused services including both financial and service intermediary supports, for those members of the community with National Disability Insurance Scheme funding. Our office is located in the beach-side suburb of Brighton, in South Australia.

My Plan Manager has a strong focus on providing the absolute best outcomes for our clients while advocating for societal change for the wider disability community. We constantly strive to be a business that not only positively influences our clients’ lives, but also has broader positive social and environmental impacts. Motivated by the philosophies of social betterment and sustainability, our vision is one of reducing inequality, both within our business and out in the community. We recognise the worth every individual brings to our workplace and society in general. My Plan Manager is proud to be an equal opportunity employer. We strongly value diversity and encourage applicants who face barriers to employment.

Due to business growth, we often have vacancies for entry level positions in our Relationship and Accounts teams.

Some job experience, or personal experience of the disability sector will be highly regarded. Please note DCSI screening and National Police checks may be required.

ROLE DESCRIPTIONS:

Relationships Team
Job Title: Client Relationship Consultant
Job Type: Casual
Location: Brighton

Main Duties / Responsibilities:
Proactively manage and retain a group of MPM customers to assist and educate them in the use of their NDIS funds
Foster positive relationships with customers – be their trusted NDIS advisor / ‘Plan Coach’
Make scheduled milestone calls
Respond to customer enquiries
Update customer information in MPM databases
Be innovative in recommending services and products that exceeds your customer’s expectations
Resolve customer complaints quickly and effectively
Regularly review Customer’s plan balances in MPM and NDIS databases
Undertake ongoing self education regarding disability services, products and suppliers
Attend team meetings and provide input
Adhere to MPM conditions of employment and policies (for example OH&S, Workplace Diversity etc)

Skills and Experience:
Previous experience in a relationship management role, customer sales role or customer service role; previous work experience in, or exposure to, the disability sector is highly regarded. Must be customer focused; aptitude for building positive customer relationships; highly developed verbal and written communication skills; ability to work under limited supervision; able to manage work load to meet time frames and K.P.I’s; excellent problem solving skills. Must be highly organised and have excellent time management skills.

Business Performance Goals:
Adherence to Contact Plan, including milestone measures
Customer’s NDIS balances
Quality of customer interactions
Quality of customer information recorded in MPM
Business growth and retention targets

Account  Team
Job Title: Client Accounts Consultant
Job Type: Casual
Location: Brighton

Main Duties / Responsibilities:
Process invoices and payments in compliance with MPM and NDIS policies
Ensure accurate coding of NDIS payments in MPM database
Verify discrepancies and resolve customer’s billing/payment issues
Attend team meetings and provide input
Adhere to MPM conditions of employment and policies (including OH&S, Workplace Diversity, Complaint Management Process, etc)

Skills and Experience:
Excellent time management skills, Strong analytical skills, Customer centric; accurate data entry skills; high degree of accuracy and attention to detail.
Previous experience in a similar clerical role highly regarded.

Business Performance Goals:
Speed and accuracy of data input
Number of simplex invoices processed
Number of complex invoices processed
Number of invoices outstanding
Value of invoices outstanding

 

If you believe you would be a fit for our team at My Plan Manager, we would love to hear from you. Please send a covering letter of no more than 1 page explaining why you would be the right person for the role, and include a resume of no more than three pages.

Email your application or any questions to: [email protected] with the  job title in the subject line.