This Service Agreement is between My Plan Manager and the participant/nominated representative in the National Disability Insurance Scheme.
This Service Agreement will be in effect from today for the duration of the participant’s association with My Plan Manager, until we are notified otherwise in writing by the participant/nominated representative.
To engage the services of My Plan Manager, upon acceptance of this Service Agreement, the participant/nominated representative, will provide their NDIS plan details, and NDIS Number to My Plan Manager.
Schedule of Supports:
My Plan Manager agrees to provide the participant financial administration. The supports and their prices are set out in the below Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a Participant’s NDIS supports) are the responsibility of the Participant/nominated representative and are not included in the cost of the supports.
Responsibilities of Provider:
My Plan Manager to:
Responsibilities of Participant/Nominated Representative:
I agree to:
My Plan Manager will claim directly from the NDIA an agreed monthly fee for the provision of support as agreed in Schedule of Supports – Improved Life Choices (Support Category 14), upon acceptance of the Service Agreement.
By nominating My Plan Manager to provide plan management services and manage the funding, we will claim from the NDIA portal for funding up to the amounts specified in the support category and budget approved in the participant’s current NDIS plan. After these supports are delivered, the service provider or Participant/nominated representative will claim payment for those supports from My Plan Manager by forwarding an invoice to : [email protected]
Participant Budgets to be Managed:
The participant/nominated representative will provide My Plan Manager details of their support budgets as per the participant’s current NDIS plan.
If the support categories or budgets change, the participant/nominated representative agrees any changes will be submitted immediately in writing to My Plan Manager, signed, and dated by the participant/nominated representative.
Changes to the Plan:
The participant/nominated representative, agrees to immediately notify My Plan Manager and provide relevant plan details in writing, if the participant’s NDIS Plan is replaced by a new plan, or the participant ceases to be a participant in the NDIS.
Ending this Service Agreement:
Should either party wish to end this Service Agreement they must give one month’s notice in writing. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
Feedback, Complaints and Disputes:
If the participant/nominated representative wishes to provide feedback, or is not satisfied with the provision of supports and wishes to make a complaint, the participant/nominated representative can contact Management on 1800 861 272 or by email [email protected] Attn: Management
Goods and Services Tax (GST):
For the purposes of GST legislation, the parties confirm that:
Contact and Banking Details:
The participant/nominated representative will provide bank details if necessary, to My Plan Manager for reimbursement.
The Provider can be contacted on:
Phone: 1800 861 272
Email: [email protected]
Address: Shop 2, 491 Brighton Road, Brighton. 5048
Schedule of Supports – Improved Life Choices:
My Plan Manager information is provided in good faith, to the best of our knowledge and is considered to be correct at the time of communication, however, changes may affect this accuracy therefore My Plan Manager gives no assurance as to the accuracy of any information or advice given.
Any advice given by My Plan Manager outside of financial administration advice shall be considered general in nature. My Plan Manager shall not be liable for any failure of, or delay in the performance of this service agreement for the period that such failure or delay is;
Nothing in the My Plan Manager Service Agreement negates or diminishes the statutory guarantees regarding the supply of services the participant/nominated representative receive under The Australian Consumer Law (Competition and Consumer Act 2010 – Schedule 2 ).
My Plan Manager takes in good faith the information provided by the participant/nominated representative to be true and accurate, and that claims presented by My Plan Manager are a true reflection of goods and services provided to the Participant in line with the NDIS guidelines ( National Disability Insurance Scheme Act 2013 ).