As part of Scam Awareness Week, we are reminding clients and providers that My Plan Manager will NEVER send you emails or SMS messages that ask you to use your MPM login password to open an attachment or a link.
We have not had any reported cases of this happening to any of our clients, but we have heard of cases in the sector where this has occurred.
Please remember, be vigilant and never enter your MPM login password to open any attachments or links contained in any emails or SMS messages.
What is a scam?
A scam is an illegal trick, a type of fraud usually designed to get money from people by way of deception.
What can I do?
Measures you can take to guard against scammers include:
• If you’ve been asked to pay money into an account you haven’t paid into before, always check over the phone with your provider, or service supplier, to confirm the account details and be sure of who you’re dealing with
• Not opening suspicious texts, pop-up windows or clicking on links or attachments in emails
• Keeping your online personal details secure by keeping your password a secret, and;
• Choosing passwords that are difficult to guess and updating them regularly.
Visit the NDIA’s Scam awareness webpage to learn how to protect yourself from scammers or to report a scam. If you need information in different languages, visit the Services Australia webpage on scams and identity theft.
If you think you have been scammed, you can also call the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected] to report a scam.