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Changes to transport reimbursements

Two people standing outside looking to their left.

Changes to the way in which client transport budgets and reimbursements are managed have come into effect to ensure compliance with National Disability Insurance Agency (NDIA) requirements.

Transport enables you to access disability supports outside your home, and to achieve the goals in your plan. It enables you to travel to and from appointments, or your place of work.

Changes to the transport budget have come into effect because all payments made by Agency and Plan Managers are to be accompanied by evidence of payments being made (reimbursements), or services being provided for which payment is now required (invoices).

These arrangements are set out in the NDIS Pricing Arrangements and Price Limits, which My Plan Manager must adhere to.

What do these changes mean for you as an NDIS participant?

To ensure compliance with the NDIA, you will now need to show a tax invoice/receipt for any plan-managed transport services that you use in order for My Plan Manager to reimburse the funds to you.

The easiest way to do this is to send the tax invoice/receipt for your transport to [email protected], along with your bank details. Once My Plan Manager receives this, we can process the payment to your account.

If you have a transport auto payment allowance, these are scheduled to run until 8 November 2021.

We apologise for any inconvenience that this may cause and have outlined the steps that you can take to ensure that you are reimbursed for any plan-managed transport you pay for out-of-pocket.

Please be sure to take the following steps whenever you pay for plan-managed transport, so that My Plan Manager can reimburse you:

  • Request and send My Plan Manager the tax invoice/receipt from taxis
  • If you take Uber or other rideshare/DiDi, you can download a receipt from the app. For Uber:
    • Press the horizontal lines in the top left corner of the home screen
    • Select ‘Your Trips’, then the trip you took at the top of the screen
    • Then select ‘Receipt’. When you do this, you can message or email a PDF copy of the receipt to your inbox, then send us the receipt.
  • If your supports include a personalised driving service, be sure you request and send us the tax invoice/receipt they issue. Or, they can send their invoice directly to My Plan Manager at [email protected] and we will process the payment straight to their account.

We’re here to help

If you have any questions, please contact us at [email protected], or call us on 1800 958 018 between 8am – 6pm Mon – Fri (ACST). Our team will be more than happy to assist.




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