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COVID-19 guidance for NSW service providers

A person washing their hands over a sink with running water

As the COVID-19 situation continues to change in New South Wales, we are supporting your clients, you and your business through this.

Our team members are still able to answer your calls and pay your invoices – there won’t be any disruption to our service.

What your business can do

What you can do for your clients

  • Keep your clients informed about your services, especially if there are any changes.
  • Let them know what you are doing to manage COVID-19 risks.
  • If your business is not able to continue providing services, you must inform your clients and their plan managers and support coordinators.  If you are a registered provider you must inform the NDIS Quality and Safeguards Commission.

NSW Health advice to residential disability care facilities

  • Until further notice all staff must wear a surgical mask whilst in a residential disability care facility.
  • Until at least 11.59pm on Wednesday 23 December 2020 all residential disability care facilities across NSW must exclude visitors, except those performing essential caring functions.
  • Any staff who have been in any of the locations, have symptoms or are a close contact of a person with confirmed COVID-19 and are within their self-isolation period, should not be working.

Clients can request providers use a face mask

Clients have the right to request a provider use personal protective equipment (PPE), such as a face mask or gloves.  The provider needs to pay for the cost of the PPE – it does not come out of the client’s NDIS plan.

More information

NDIS COVID-19 latest updates, information on keeping yourself safe, advice for participants and providers.

The Coronavirus (COVID-19) information webpage on the NDIS Commission website contains links to updates, training, alerts and other resources.

The NDIS Commission fact sheet, COVID-19 outbreak preparedness, prevention and management, contains practical guidance to support you to:

  • ensure your workers take reasonable precautions to protect people with disability and themselves
  • prepare for an outbreak of COVID-19
  • respond to suspected or confirmed cases in different types of service settings
  • manage an outbreak of COVID-19.

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