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Don’t let COVID-19 affect your NDIS support

A person washing their hands over a sink with running water

In response to the latest wave of COVID cases, lockdowns and travel restrictions in Australia, we want you to know that we’re here for you.

It’s important you can access the services you need, so here are some useful tips and information.

Your services

It’s a good idea to get in touch with your service providers to check if there are any changes to their services. You can chat with them about what will happen if your usual support worker or therapist isn’t available.

If essential support services are cancelled without an alternative arrangement, please get in touch with us or the NDIS Quality and Safeguards Commission.

Asking your provider to wear a face mask

As a client, you have the right to ask a provider to use personal protective equipment (PPE) like a face mask or gloves.

Providers can claim $27 per client per day when the following circumstances are met:

They must incur the expense and have provided the participant and support workers with PPE;

They must be delivering a support item in the Assistance with Daily Life support category in the following registration groups:

0104 High Intensity Daily Personal Activities
0107 Daily Personal Activities
0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement;

And they require agreement from you to claim additional PPE expenses against your plan.

What you can do

Be sure to read the latest COVID information on the Australian Government website.

Follow the current directions from your state, including checking the list of exposure sites. You can also check restrictions in all states and territories using the COVID-19 Restriction Checker.

If you have symptoms (wherever you are in Australia), arrange a COVID-19 test immediately and stay home until you get the test result. People with a disability can get tested at home.

Read the Australian Government Coronavirus (COVID-19) advice for people with a disability.

NDIS Disability Information Helpline

You can also call the NDIS Disability Information Helpline (1800 643 787) if you have any questions about COVID-19.

If you have a hearing or speech impairment you can call the National Relay Service on 133 677.

You can call the helpline if:

  • Your support worker has not turned up
  • Your provider has stopped services
  • It’s hard for you to get groceries, food, medications or other essential items
  • Someone close to you has symptoms of coronavirus
  • You are feeling upset or worried.

Check local information

The situation for each state is different and we recommend getting advice for your area:

We’re here

Rest assured there are zero disruptions to My Plan Manager. Our team is here to process your invoices and answer your questions to keep serving you as best as we can.

As always, you can contact us anytime if you have any questions or need help with your plan.




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My Plan Manager: NDIS Plan Management