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Category: For Support Coordinators

September 5, 2023
How to write an A+ service agreement

Service agreements may seem complicated, but their purpose is simple: to set out in writing what a client can expect from you, and what you expect from them. Understanding your […]

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September 5, 2023
Tough talk: how to have difficult conversations with clients

In a sector that’s working with a cohort of vulnerable people, clear, compassionate communication is vital.

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July 3, 2023
Risky business

Every person has the right to make decisions for themselves, and to take risks that help them to learn, grow, and experience life at its fullest. And for people with disability, it’s no different.

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May 2, 2023
Partnering with participants – how support coordinators and service providers work with their clients to avoid NDIS budget blowouts

We spoke with five experienced support coordinators/recovery coaches to get their advice on how providers can attract and serve loyal clients by supporting them to avoid over and underspending their plan funds.

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May 2, 2023
Brush up on your NDIS Code of Conduct knowledge

Brush up on what the NDIS Code of Conduct sets out for providers and workers – and find out what we’re doing at My Plan Manager to protect the health, safety and wellbeing of people with disability – by reading on.

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May 2, 2023
The NDIS review – Claire Wittwer-Smith unpacks what it means for providers and participants

The National Disability Insurance Scheme (NDIS) review is underway and it’s an opportunity for providers to have a say about how to make the Scheme better for everyone.

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February 28, 2023
How to build a successful business in the NDIS marketplace

Support coordinators have a lot of responsibility on their shoulders. They need to get to know their clients, build relationships of trust with them and their support networks, foster positive engagement with the National Disability Insurance Agency (NDIA) and providers of disability and mainstream supports, and coordinate a team of wrap around supports designed to assist their clients to achieve their goals.

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February 28, 2023
Need a better funding package? Find a great support coordinator!

What do support coordinators need to do to aid their clients in putting forward the best case for a funding increase? And, if they don’t get it, or if their funding is cut, what happens next, and how can a great support coordinator get their client back on track for success?

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January 31, 2023
Support coordination – the delicate art of balance

We spoke with five thought leaders in the sector – members of our support coordinator editorial roundtable – and asked them how they navigate their pivotal role as a conduit between their clients and the supports and services they need to achieve their goals and live the lives they choose.

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