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How do COVID-19 restrictions affect disability service providers?

A close up image of face masks

As parts of Australia move to stricter COVID-19 restrictions, we’re getting lots of questions from service providers – particularly from those based in Victoria – about what this means for them, and the work they do for clients.

We know this can be a worrying and sometimes confusing time, so we’ve put together the below information based on the questions providers have been asking us.

Victorian-based providers can also access further information from the Victorian Government for the disability services sector.

I’m unsure about whether the restrictions mean I need to stop delivering services to my client.

If you are delivering ‘community based services which are required to ensure the health, safety and wellbeing of vulnerable people’ then you should be able to get a worker permit, which will allow you to travel for your work.

Remember, providers have an obligation under the NDIS Code of Conduct to ensure that clients they support receive continuity of care. You can read more about provider obligations on the NDIS Quality and Safeguarding website.

How do I get a worker permit?

Employers need to fill out a form to get permits for their workers (if you are a sole provider you can fill out the form for your own permit).

I am a provider and I’m unsure if my staff would be eligible for a permit.

See the Victorian Government’s permitted worker scheme (COVID-19) – fact sheet for disability service providers.

Can MPM sign my permit?

No, MPM is not your employer, so we can’t sign a permit for you.

Offering services safely

Make sure you’re considering how you can offer face-to-face support as safely as possible. Even if you or your staff have permits, it’s still important to think about ways to deliver services without face-to-face contact – such as therapy by telehealth or social support using video chat or online games.




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1 Comment

  1. Karen Burchell

    Thank you for your information. It explains well, about provider obligations.


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