The NDIA has made some changes to the rules so that you can use your plan funding to buy a device (like an iPad, Galaxy Tab or other tablet) that will help you access online support during the COVID-19 pandemic. Here’s a quick guide on what you need to know:
– The item shouldn’t cost more than $750. You can also get a standard protective case for the device, but other accessories typically aren’t included.
– It is only available if you need it during COVID-19 to keep getting your NDIS supports – and you don’t already have access to a device. This is for all supports, not just for therapy (for example, Auslan interpreting or social activities provided via video conferencing).
– The NDIA has said this policy will be in place until 28 Feb 2021. Check their website for the latest updates.
Getting set up for online supports
If your arrangements have changed during COVID-19 and you want to access your supports online, here’s what you can do:
1. Confirm with your provider or support coordinator whether there are ways to continue supports and services online. Ask them to pop this in an email or letter to you.
2. Do you already have a device you can use? If you do, you’re all set! This means you don’t need to use your funding to get another one.
3. If you do need to buy a device, check if you have enough available funds in your plan’s core supports budget. If you’re plan managed with My Plan Manager, you can check this in the My Plan Manager app or portal – or call us on 1800 861 272 for help checking your budget.
4. If you’re plan or self managed, you can buy your device from any provider or store. If you’re agency-managed, you’ll need to get it from a registered provider.
5. My Plan Manager clients can ask the provider or store to send the invoice to [email protected] for payment, or you can pay and claim a reimbursement from My Plan Manager through the app or portal, or by emailing the receipt to [email protected] with the subject line ‘Reimbursement”. If you are self-managed you can claim reimbursement via the NDIS portal. If you’re agency-managed, the provider will claim through the NDIS portal.
6. When you get your new device home, you’ll need to set it up. Have a chat to your provider about what apps you need to download to connect with your online supports.
To increase the flexibility for participants during COVID-19 the NDIA has made it easier to switch to plan management.