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NDIS COVID-19 updates

We’d like to update you on some key initiatives and supports the NDIA and NDIS Quality and Safeguards Commission are providing to NDIA participants in Victoria and New South Wales.

PPE (personal protective equipment) in Victoria and New South Wales

Clients can claim for PPE items like face masks, face shields and gloves, when it is directly related to their face-to-face daily living supports. See the NDIA’s easy read guide about PPE.

Providers can invoice for PPE used when delivering face-to-face supports assisting participants with daily living (only in New South Wales and Victoria). Providers can request PPE through the Department of Health national stockpile.

Providers and participants should discuss and agree on any pricing changes before they are applied. Clients could also choose to keep the PPE at home and provide it to the worker (from a box) when they arrive.

Participant plans haven’t been automatically increased to cover the cost of PPE.

If clients have any concerns, they can contact My Plan Manager or the NDIA on 1800 800 110 and select option 5.

New call-to-test service for clients in metropolitan Melbourne

In-home testing is now available to clients who need a COVID-19 test and are unable to leave their homes. The Call-to-Test service means you can request a qualified health clinician to visit your house to do the COVID-19 test.

If someone visits for an in-home test that you haven’t asked for, you should report this to the NDIS Quality and Safeguards Commission or to the Police.

Participant Check-Ins

To make sure participants are receiving the essential supports they need during this time, the NDIA is phoning some participants to check that they can still access supports in their NDIS plan during the COVID-19 outbreak. Calls may occur outside usual business hours and will be from a private number.

If clients think they may have been contacted by someone wrongly claiming to be from the NDIS, ask them to please contact the NDIA by emailing [email protected] or calling 1800 800 110.  

Planning resource for people with disability

Collaborating 4 Inclusion has created the COVID-19 Planning Resource for people with disability to help people with disability exercise control by planning how to manage during the pandemic, and what to do if they experience symptoms. 




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My Plan Manager: NDIS Plan Management