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Take the stress out of NDIS
My Plan Manager helps you maximise your NDIS plan, so you can focus on what matters most. We support you to manage funding in Ballina, New South Wales & Australia-wide
My Plan Manager helps you maximise your NDIS plan, so you can focus on what matters most.
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My Plan Manager NDIS Australia
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The NDIS MY Plan Manager Community

To help you understand NDIS Plan Management, learn more about the My Plan Manager community, explore stories and join the discussion over at our blog.
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What is NDIS plan management?

Some people think plan managers just pay invoices. Not us. We work to maximise the benefits of your NDIS plan so you can live your best life.
Manage providers
My Plan Manager sorts out the paperwork with your providers, so you don’t have to.
Process payments
We receive invoices and pay them for you, giving you back hours in every week.
Handle your finances
We help you manage your budget, keep track of your funds, and take care of your required financial reporting.
Choice and control
Exercise choice and control over your NDIS services, whether NDIS registered and non-registered providers.
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Tell me more

What our NDIS Plan Manager clients are saying:

“Submitted invoices are always paid very quickly…”
“Highly recommend. Great customer service…”
“It is so easy with My Plan Manager…”
“Submitted invoices are always paid very quickly a few days after the claims are submitted. The portal and mobile apps are very user-friendly and very easy to navigate. The process of making claims is very smooth. I would highly recommend.”
JORDAN
Sydney, NSW
“Highly recommend. Great customer service which is absolutely vital. Thank you”

ROBYN
Brisbane, NSW
“We have been with My Plan Manager for over 2 years to help me navigate my son’s NDIS plan. It is so easy with My Plan Manager – great communication, invoices paid on time, easily accessible, just a wonderful service. I am completely at ease knowing they are overseeing the plan. Highly recommend.”
JOANNE
Melbourne, VIC

Learn more about the MPM Community

Read our blog
Provider Management
Let us do the juggling. We can work directly with all your NDIS providers to ensure payments and invoice processing are seamless. Our online portal and mobile app make it easy to keep track of your budget.
Invoice Processing
Let’s be frank. Paying invoices probably isn’t your idea of fun, but the good news is — we love it. My Plan Manager receives invoices from your providers and pays them directly on your behalf. It’s fast, easy, and best of all, you don’t have to do it.
Claim Lodgement
If logging into the Government’s NDIS portal doesn’t fill you with joy, help is at hand. My Plan Manager lodges your claims for you so you can spend your time doing something that makes you feel good instead.
Budget Management
Get the most out of your NDIS budget. We are here to help you manage your spending and make sure you are getting the best possible value. Don’t risk under or overspending. Our experts are here to support and guide you.
Your Choice of Providers
If you are currently NDIS agency managed, you are restricted to using only NDIS registered providers. We give you the choice of any provider, so you can choose the best care and services for you and your budget.
It Costs You Nothing
Plan management fees do not come out of your support budget. They are calculated in addition to your care needs and paid for separately by the NDIS. This means that there is no out of pocket cost to you.
My Resources

Helpful resources for anyone on the NDIS

Interesting articles and handy guides to help anyone maximise the potential of their NDIS plan in ACT.
View resources

Provider Management

Invoice Processing

Claim Lodgement

Budget Management

Your Choice of Providers

It Costs You Nothing

WHAT DOES A PLAN MANAGER DO?

An NDIS plan manager helps you maximise your plan and saves you time by dealing with your providers, managing your budget, paying your invoices, and giving independent guidance.

How does My Plan Manager work?

Some things in life are complicated, but managing your NDIS funding doesn’t have to be. My Plan Manager helps you to get the most out of your plan, at no cost to you. Here’s how it works:
1
Join the NDIS

If you haven’t got one already, you need an NDIS plan that includes Improved Life Choices.

2
Join My Plan Manager
3
Notify your providers
As soon as you’re set up in our system, you can tell your providers to send their invoices straight to My Plan Manager for processing. It’s that easy.
4
Book a chat

Once you have joined MPM, book in a free budget chat with our friendly experts.

5
Relax
We’ll sort out the rest! You’ll get a text message when we’re about to pay an invoice, so you’re always in the loop.
Learn more

Why choose My Plan Manager?

My Plan Manager was one of Australia’s first plan management services – and today, we’re the largest in the country. Our experts have the experience and know how to help you get the most out of your NDIS plan.
No cost to you
Prompt payment
Freedom of choice
No cost to you
Our fees are paid for separately by the NDIS and don’t come out of your support budget.
Prompt payment
My Plan Manager pays the majority of invoices within three working days of receipt, ensuring your NDIS budget is up to date, and your service providers are paid promptly.
Freedom of choice
With My Plan Manager, you can choose the support you want from any service provider – not just NDIS registered providers.
Budget tracking
Your budget balances are automatically updated once invoices are paid, so you’ll always know how much you’ve spent and how much is left in your budget. You can view your budget at any time by using our secure client portal or mobile app, or by getting in touch with us.
Safety and security
Our team makes sure your NDIS budget and private information is always secure. We check for unusual spending and get in touch if we haven’t heard from you for a while.
Countinuous improvement
We’re focused on continuous improvement – and always working on making our service better. By listening and acting on what you and your service providers say, we continue to maintain our reputation as Australia’s plan manager of choice.
Budget tracking
Safety and security
Continuous improvement

Are You an NDIS Provider?

Learn More About Working With Us
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On the go with our mobile app

SMS Login

Log in with an SMS code sent straight to your phone – no more entering an email address and password! Simply open the app, enter the email address on your account, press ‘send me the code’ and add it when it’s sent.

Track spending

Access real-time information about your budget to track spending and maximise your NDIS plan. You can view support categories, support areas, and auto-generated monthly reports. You can also generate your own reports to track spending.
An image of the My Plan Manager mobile app interface

View claims

Check the details of past and current claims and see copies of invoices.

Add new supports and start new claims on the go

Choose to be reimbursed for invoices you’ve paid, or for providers to be paid for their services.

Get in touch

Contact My Plan Manager by pressing ‘click-to-call’ or requesting a call back.

NDIS Plan Manager F.A.Q

Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers. Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan.

How do I find and connect with a Ballina, New South Wales plan manager?
You can contact us on 1800 861 282 to discuss how My Plan Manager NDIS Management services can assist you to get the most out of your NDIS funding.
How can I have plan management?

At your planning meeting, you can tell NDIS staff that you would like a plan manager to support you. The NDIS will include funding in your plan to pay for your plan manager.

This is separate from your other services and supports in your budget. If you are mid-plan and want to change, contact ndis.gov.au on 1800 800 110 to discuss how you can include plan management in your plan.

After I have connected with a plan manager, what do I do?

Once you have connected with an NDIS Plan Manager, you should create a service agreement. A service agreement outlines the services to be provided, how these services will be provided and how long they will be your plan manager.

How do I change plan managers?
You can choose your plan manager. You can also change your plan manager during your plan. If you wish to change, you will need to tell your plan manager. They will provide you with information about your plan and help you to change.
How Does NDIS Funding Work?

There are three types of support budgets that may appear in your NDIS plan: core, capacity building and capital supports.

Your NDIS planner will tailor your NDIS plan with support budget categories and funding connected to achieving your goals and supporting you in your day-to-day life.

For more information visit our NDIS Funding Explained resource.

How Does NDIS Plan Management Work?
My Plan Manager simplifies your NDIS experience so you can get the most out of your plan and your life. To work with My Plan Manager you need to have an NDIS plan which includes ‘Improved Life Choices’. This covers all plan management fees so there’s no cost to you. If you already have Improved Life Choices — good news! If you don’t currently have Improved Life Choices, don’t worry.
Should a plan manager advise you when NDIS funds are low?
Yes, a plan manager should provide regular reports and statements to you directly. When a plan manager has identified overspend or underspend, the plan manager should advise you as soon as possible, regardless of reporting frequency.
Should a plan manager advise a provider when NDIS funds are low?

No, a plan manager should contact you directly. 

This will allow you to contact your provider, support coordination provider or partner in the community, to discuss current service delivery arrangements and make any required amendments. 

Should invoices for supports and services include the provider’s ABN?

Yes. If your provider is registered for an ABN, their invoice must display a valid ABN.

If you are providing an invoice without an ABN to your plan manager, your provider must complete the ATO’s Statement by a supplier not quoting an ABN form.

Who is responsible if a provider submits an invoice to a plan manager and there are not enough funds available?

Inappropriate use of government funds or fraud are serious matters.

A plan manager may be liable to repay any amounts which have not be spent in accordance with your plan.

For more information see the Provider Payment Assurance Program.

If I change plan manager, who is responsible for paying my ‘old’ invoices?

If you change your plan manager, the new plan manager becomes responsible for the ongoing management of your plan. 

This includes to process payments on your behalf, irrespective of the date the services were rendered or the invoice date. This is to ensure that any late invoices issued by a provider from earlier in the plan period are able to be paid. 

The NDIA expects payments of this kind will only be required in special circumstances.

What is the difference between a plan manager and a support coordinator and a partner in the community?
A plan manager will pay providers for supports delivered. A plan manager will help you monitor your funds, and provide financial reporting.

A support coordinator will support you to understand and implement supports included in your plan. A support coordinator will link you to providers and other community and government services. A support coordinator will also support you to build skills and direction.

An NDIS Partner in the Community delivering Local Area Coordination or Early Childhood Early Intervention Services may provide plan implementation and monitoring support to you. Partner organisations are appointed by the NDIA to help you understand the NDIS, and find providers of support suited to your needs.

Can I pay my providers more than the limits set in the NDIS price guide?
No. If you are using a Plan Manager, providers cannot charge more than the price limits outlined in the NDIS Price Guide and Support Catalogue.
What other costs can plan managers charge?
From 1 July 2020, plan managers can claim for supports not delivered in person. This includes travel costs incurred to deliver supports.
Learn more

Our easy to use Online Portal

Securely log in to view your NDIS plan. Keep track of your budget and submit or review invoices on your computer, tablet or mobile.
Learn more

About Ballina

Ballina is a town in the Northern Rivers region of New South Wales, Australia, and the seat of the Ballina Shire local government area. Ballina’s urban population at June 2018 was 26,381. The town lies on the Richmond River and serves as a gateway to Byron Bay.

New South Wales Areas served

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NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
© My Plan Manager 2020
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