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QLD clients: latest updates on COVID-19 and your NDIS supports

A person washing their hands over a sink with running water

As COVID-19 restrictions continue to change in parts of Queensland, we’re reminding all clients that we’re here for you.

Our team members are available to answer your calls, pay your invoices and support you with budgeting – there won’t be any disruption to our service during the COVID-19 situation in greater Brisbane.

It’s important that you still get the support you need, so we’ve included some helpful tips below on how to get supports and stay safe at the same time.

What you can do

Make sure you’re aware of the latest information on the Queensland Government’s dedicated COVID-19 website.

Follow the current directions from the Queensland government, particularly if you are in or near Brisbane.

If you have symptoms (wherever you are in Queensland), arrange a COVID-19 test straight away and stay home until you get the test result. 

Read the Queensland Government’s COVID-19 information for people with a disability.

It’s a good idea to get in touch with your service providers to check whether there are any changes to their normal service. You can chat with them about what will happen if your usual support worker or therapist isn’t available.

If essential support services are cancelled without an alternative arrangement, please get in touch with us or the NDIS Quality and Safeguards Commission.

NDIS Disability Information Helpline

You can also call the NDIS Disability Information Helpline (1800 643 787) if you have any questions about COVID-19. If you have a hearing or speech impairment you can also call the National Relay Service on 133 677. You can call the helpline if:

  • Your support worker has not turned up
  • Your provider has stopped services
  • It’s hard for you to get groceries, food, medications or other essential items
  • Someone close to you has symptoms of coronavirus
  • You are feeling upset or worried.

Asking your provider to wear a face mask

As a client, you have the right to ask a provider to use personal protective equipment (PPE), such as a face mask or gloves. The provider needs to pay for the cost of the PPE – it does not come out of the client’s NDIS plan.

We’re here

Our team members are available to answer your calls, pay your invoices and support you with budgeting – there won’t be any disruption to our service during the COVID-19 situation.

As the situation unfolds, you might get a call from us just to see how you’re doing and to make sure you’re getting your supports.

As always, you can contact us anytime if you have any questions or need help with your plan.

More information

The NDIS Commission website has a dedicated COVID-19 webpage for people with disability explaining some of the changes you might see in the way supports and services are delivered during the pandemic and a COVID-19 frequently asked questions page.

The NDIS Commission also has a Coronavirus (COVID-19) information webpage with links to updates about COVID-19 and helpful resources for NDIS participants.

COVID-19 tips and guidelines to keep yourself safe.

Making face-to-face contact with support workers as safe as possible: For many people with NDIS plans, physical visits with a support worker are not optional as they need care that can only be given face-to-face. To help you feel more comfortable, we’ve put together this list of things you can ask your providers to check they are making your appointment or their visit as safe as possible.

Get set up for online supports: The NDIA made some changes to the rules so that you can use your plan funding to buy a device (like an iPad, Galaxy Tab or other tablet, up to a limited cost) that will help you access online support during the COVID-19 pandemic, to help you to keep accessing your supports. We’ve put together a guide on what you need to know.

Latest advice from the NDIS.

The NDIS Commission also has a Coronavirus (COVID-19) information webpage containing links to updates about COVID-19 and helpful resources for NDIS participants.

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