Unfortunately, we’re seeing an increase in situations where invoices are coming in over 90 days after a plan has ended, meaning the NDIS service booking has closed. When this happens, the plan manager’s claim needs to be manually processed by the NDIA in a national queue that can take several months.
As plan managers are a financial intermediary, we need to wait for these funds to come through from the NDIA before we can then pass the payment on to the provider. At My Plan Manager, we’ve been advocating to the NDIA on behalf of both providers and clients to try and improve this process as we know it puts a real strain on both parties.
The best way to avoid this is to always send us your invoice as soon as possible – within 14 days is ideal.