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Update: Supporting you through uncertain times

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As the COVID-19 situation continues to change and provide uncertainty across the country, we are supporting you. Here’s some of the latest information for NDIS participants and carers.

The recent events in Western Australia and Victoria have shown the COVID-19 pandemic is certainly not over, and our WA clients and providers have also been hit hard with the recent bushfires. You can rest assured there are no changes to our services, our team members are available to answer your calls, pay your invoices and support you with budgeting.

If you’re located in WA it’s important to be aware of the latest information on the WA Government’s dedicated COVID-19 website and follow the current directions from the Western Australian government, particularly if you are in the Perth metropolitan area, Peel and the South West regions.

The WA Government also has COVID-19 information for people with a disability. We have more detailed information about what you can do and resources available to you here.

The NDIS have released an update in light of recent events, giving NDIS participants in WA temporary measures so they can continue to receive necessary supports. This includes automatic plan extensions for up to 12 months and flexible support for Assistive Technology (AT) purchases, urgent repairs and replacements. NDIS participants are also encouraged to have plan meetings vis phone if possible.

NDIS update

You can still phone the NDIS Contact Centre on 1800 800 110 and select option 5 for COVID-19 enquiries.

In October the NDIA decided some of the temporary coronavirus measures will continue until February 2021, to make sure NDIS participants around Australia can keep using their disability supports during the COVID-19 pandemic.

The temporary supports that will be extended nationally until end of February 2021 include:

  • Low-cost Assistive Technology, including smart devices (up to $1500) can be purchased with plan funding by eligible NDIS participants.
  • Greater plan flexibility to maintain access to supports.
  • Deep cleaning of residences if a support worker returns a positive COVID-19 test.
  • Additional support provided for participants who test positive for COVID-19, including deep cleaning and for participants who need to isolate and live in a Supported Independent Living (SIL) setting.

The NDIA website for more information about the extension of coronavirus measures available here.

COVID-19 vaccines national rollout strategy

The Australian Government has a COVID-19 Vaccine National Rollout Strategy and people with a disability will be one of the first to be to receive the vaccine, planned to be rolled out from early March 2021.

Residents and workers at group disability accommodation settings will be prioritised in Phase 1a of the COVID-19 vaccine as it is rolled out across the country.

More info

For further information the NDIS have important contacts and support available for participants and updated coronavirus Frequently Asked Questions.




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