What does My Plan Manager do to protect clients?

Of course, at My Plan Manager we process your NDIS invoices, but we also make sure you’re making the most of your NDIS plan and not missing out on important items and services that could really make a difference. And did you know we also play an important role as an extra layer of protection against fraud and mistreatment?  

We make sure you’re getting the supports you need 

Within a month of starting with MPM you get a detailed budget discussion with one of our relationships consultants. This is where we go through your plan with you and discuss what funding is available and what supports you need for your disability, and to work towards your goals. If you don’t have enough different supports in place (both informal and funded), we’ll usually recommend having some more providers involved in your care. This is to make sure you’ll always have support just in case anything goes wrong.   

We give you choice and control 

We don’t like to recommend specific providers, because we think it’s important for you to have that choice and control over your supports. But we will help you to find information about different providers, which you can do here.

We’ll also support you if you want to find a new service provider. 

We look out for fraudulent claims 

It’s an important part of our job as a plan manager to make sure that your providers are only claiming what they’re entitled to in return for goods or services you receive. We check to make sure amounts claimed fit within the NDIS price guide, and that they’re being claimed under the right part of your plan. 

We won’t bore you with the technical details, but we also have some complicated algorithms that pick up strange activity and let us know to look a little closer at some claims.  

We have a team dedicated to safeguarding 

The welfare of our clients is number one priority for us: you have a right to safe services. Some of our clients are vulnerable members of the community, so we play an important role in their support team, along with their other supporters and providers.  

If you are concerned that a provider isn’t treating you fairly, we can help. You can contact us directly, or use our anonymous feedback form if you’d prefer. We will listen to you concerns, and support you with the next steps. You can also go straight to the NDIS Quality and Safeguards Commission.

Don’t forget, the NDIS Code of Conduct applies to all providers, whether they are NDIS registered or not.