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What is MPM’s approach to fraud management?

As awful as it is, there will always be fraudsters trying to get their hands on NDIS funds. At MPM we have plenty of ways to make sure this can’t happen.

My Plan Manager takes fraud detection and prevention very seriously. We have a number of controls in place to minimise the risk to our clients. One example of these controls is that every time we receive an invoice from a provider, we will text you to notify that a provider has submitted an invoice on your behalf. You then have the option to call us to put that payment on hold until we have investigated it for you, if you believe it is incorrect or fraudulent.

If you ever have concerns or are suspicious of a potential fraud there are several things you can do:

a. Call the provider and let them know you’d like to question the service/amount. They may be able to explain why you are being charged a certain amount for the service.
b. Call the NDIS Fraud Reporting Hotline on 1800 650 717
c. Call the NDIS Commission to report suspected financial abuse 1800 035 544
d. Report scammers on the ACCC website here https://www.scamwatch.gov.au/report-a-scam
e. Call the police

Naturally, if you are an MPM client you can call or email us for further advice.




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