What My Plan Manager is doing about coronavirus

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My Plan Manager, like most businesses across Australia, is taking the risk of COVID-19 very seriously.

Our priority is to keep our business running smoothly to make sure your invoices are paid. We are taking steps to prepare and respond to do our bit to help contain the virus and keep the community safe.

We care about you, and we want you to continue to access all your supports safely.  We’re open for business and we’re not going anywhere.

If you’re not plan managed at the moment, have a look at our article about how joining My Plan Manager might be able to help you through issues caused by the pandemic situation.

What are we doing?

We are following advice from the Australian Government.

We have invested in secure and flexible working arrangements with our staff so that we can continue to provide a service to our clients and providers.

We are communicating with all your providers to ensure we can inform and assist the entire My Plan Manager community if there are any major disruptions to services.

We’re helping you to understand the changes to the NDIS as part of the COVID-19 response. Check out our post unpacking the changes for participants and providers.

My Plan Manager has created a provider search tool so our community can keep up to date with provider arrangements. You can search for providers to see where there are disruptions, and equally, where services are available.

What does this mean for clients?

We will continue to process your invoices. 

If you need urgent reimbursement from My Plan Manager, please email us at enquiries@myplanmanager.com.au quoting ‘Invoice payment – financial hardship’ in the subject title. Please use this option sparingly. You can also call us on 1800 861 272.

For important or urgent messages you want to get to us about your COVID 19 experience with service providers we’ve just launched an online form you can use to tell us if something goes wrong with your provider and you want us to help. This might be about cancelled appointments, price increases you haven’t approved, or certain types of services not being available anymore.  When we get this information,  we’ll give you a call to chat about what we can do to help.

What does this mean for providers?

We will continue to process your invoices. 

You can help us: we respectfully ask that you do not re-send already submitted invoices to us, as duplicate invoices cause delays to processing. We have received it and are working hard to process your payment.

If you need urgent help from My Plan Manager, please email us at enquiries@myplanmanager.com.au quoting ‘Invoice payment – financial hardship’ in the subject title. Please use this option sparingly. You can also call us on 1800 861 272.

Our COVID-19 Provider Status Hub is now live! Our aim is to a create space where MPM clients, support coordinators and our entire community can connect with providers, knowing you’re open for business. If you would like your business to appear on our My Plan Manager’s Hub all you need to do is complete our simple registration form.  If you don’t want to be publicly listed but do want to let us know you are disrupted simply select the ‘NO’ option for the public COVID-19 status hub.

What can you do to keep safe?

Check out our COVID-19 tips and guidelines post.

Keep up to date with the latest advice to make sure you’re doing the right things to stay safe.  This guide from the Council for Intellectual Disability is a good source of information.

Providers should keep up to date with the latest Australian Government advice and consider any necessary changes to your normal business practice. National Disability Services provides some good advice about responding to COVID-19.

This is not a normal situation for any of us, and we want you to know that we’re here for you and we will update you as the situation develops.