What My Plan Manager is doing about coronavirus

My Plan Manager, like most businesses across Australia, is taking the risk of the spreading COVID-19 very seriously.

Our priority is to keep our business running smoothly to make sure your invoices are paid. We are taking steps to prepare and respond to do our bit to help contain the virus and keep the community safe.

We care about you, and we want you to continue to access all your supports safely.  We’re still going to be here, and right now we’re working through how we can continue to support you throughout any disruption the virus may cause.

What are we doing?

We are following advice from the Australian Government.

We have invested in secure and flexible working arrangements with our staff so that we can continue to provide a service to our clients and providers.

We are communicating with all your providers to ensure we can inform and assist the entire My Plan Manager community if there are any major disruptions to services.

We’re helping you to understand the changes to the NDIS as part of the COVID-19 response. Check out our post unpacking the changes for participants and providers.

What does this mean for clients?

We will continue to process your invoices. 

If you need urgent help from My Plan Manager, please email us at enquiries@myplanmanager.com.au quoting ‘Invoice payment – financial hardship’ in the subject title. Please use this option sparingly. You can also call us on 1800 861 272.

What does this mean for providers?

We will continue to process your invoices. 

You can help us: we respectfully ask that you do not re-send already submitted invoices to us, as duplicate invoices cause delays to processing. We have received it and are working hard to process your payment.

If you need urgent help from My Plan Manager, please email us at enquiries@myplanmanager.com.au quoting ‘Invoice payment – financial hardship’ in the subject title. Please use this option sparingly. You can also call us on 1800 861 272.

What can you do to keep safe?

Check out our COVID-19 tips and guidelines post.

Keep up to date with the latest advice to make sure you’re doing the right things to stay safe.  This guide from the Council for Intellectual Disability is a good source of information.

Providers should keep up to date with the latest Australian Government advice and consider any necessary changes to your normal business practice. National Disability Services provides some good advice about responding to COVID-19.

This is not a normal situation for any of us, and we want you to know that we’re here for you and we will update you as the situation develops.