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Why it’s important to choose an independent plan manager

A woman sitting at a computer wearing a headset.

Plan managers are all the same right? Wrong! Not all plan managers have the same way of looking after their clients, which is why choosing an independent plan manager is important.

What is an ‘independent’ plan manager exactly? It comes down to what services a plan manager offers and whether there are potential conflicts of interest. Are they completely focussed on plan management or do they also offer other services, like support coordination? At My Plan Manager we only do plan management: our sole focus is on helping you get the most out of your plan.

Here’s what to look for so you know you’re working with an independent plan manager:

NDIS experts

Not sure what you can claim under your plan? Confused about budgets and line items? Navigating the NDIS can be tricky. You should be able to rely on your plan manager to give you impartial and expert advice around NDIS pricing and processes. As one of the first plan managers in Australia, MPM knows the NDIS inside-out. We can say that we’ve seen it all and we know how to help you interpret the rules and unlock your plan’s potential.

Choice and control

A good plan manager puts you in the driver’s seat, so you have the choice and control over your own life. This includes helping you to make your own decisions about your supports. You never want to feel like your plan manager might be pushing you to use the other services they offer. At My Plan Manager, we are completely independent, and we don’t recommend any providers because we firmly believe that choice is yours. Find out more about how to find services providers and workers in your local community.

Committed to improvement

A plan manager should always be looking at ways to improve their service for clients. Plan management shouldn’t be something a provider does ‘on the side’ – it’s an essential part of the circle of support for participants. At My Plan Manager, we’re dedicated to being the best plan manager in Australia. Our clients are at the heart of what we do, so listening to our clients and service providers and putting their feedback into action helps us to be better.

Where to from here?

It’s important to do your research about a plan manager before you join, have a look at their client reviews, see if their values and approach to their clients align with your expectations and give them a call to discuss the benefits of joining.

If you’re interested in finding out more contact us via phone or email to chat about how My Plan Manager can help you achieve your goals and make the most out of your NDIS plan.



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