Feedback and complaints
Did we do something to make your day? Or is there something we could do better? Your voice is highly valued and integral to the continuous improvement of our business, our tools, and the services and supports we provide. That's why we have formal processes in place to support you to provide your feedback directly to us.
Client Feedback & Complaints Statement
Our Client Feedback & Complaints Statement details our commitment to effective feedback and complaints handling, how we provide an easy and accessible complaints pathway, and how you can make a complaint.
Client Feedback & Complaints Statement (Easy Read)
This Easy Read document is a simple-to-follow version of our Client Feedback & Complaints Statement. It's written in plain English, and uses pictures to explain some ideas.
Want to provide your input?
You, your support networks and providers are key stakeholders in the success of our business, and your feedback is invaluable.
If you'd like to get in touch to share your insights with us, we'd love to hear from you. Simply click the button below, fill out our Feedback & Complaints form, and submit it. We'll take it from there.