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Explore our support coordinator hub 

My Plan Manager provides support coordinators with immediate access to a nationwide team of NDIS plan management experts. We're dedicated to helping support coordinators unravel the complexities surrounding NDIS funding and supporting tens of thousands of Australians with disability to get more from their NDIS plans and their budgets

My Plan Manager was the first NDIS provider to offer plan management services. Today, we stand as the largest and most experienced plan manager in the country. 

Support coordinators play a vital role in the lives of NDIS participants, assisting them to implement their plans and exercise choice and control over the supports and services they receive. That's why we partner with you and your peers – to make sure our mutual clients have the best in the business in their corner. 

Welcome to My Plan Manager's support coordinator hub, your one-stop-shop for plan management insights and information that streamlines the delivery of NDIS support coordination to everyday Australians.
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Partnering with support coordination professionals

NDIS support coordination is your strength and plan management is ours – and we know that together we can support our mutual clients to live their best lives.

When you partner with My Plan Manager, we bring more than a decade of NDIS experience to the table. We offer:
  • Expertise: We have NDIS experts on hand and ready to share their experience and know-how with you.
  • Provider portal: We offer a dedicated, easy-to-use provider portal that allows you to write and submit your invoices, view your invoice history, and check the payment status of each invoice.
  • Prompt payment: We ensure timely payment of invoices (as long as they’re NDIA-compliant!).
  • Opportunity: We connect you to Kinora, My Plan Manager’s online community of solutions, and to the opportunity to find more clients by promoting your services on the Kinora marketplace.
  • National reach: We operate across Australia with teams organised around specific states and territories, so you can tap into local area knowledge to get the very best solutions for you and your clients.
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Support for NDIS support coordinators

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We know that the NDIS is ever-changing and, even for those with experience, that means it can be challenging to navigate. That's why we partnered with DSC – Australia's leading training, conference and consulting group specialising in the NDIS – to explore support coordination basics.

Together, our NDIS experts have packaged their advice into three informative videos for support coordinators. Whether you’re new NDIS support coordination or experienced in the sector and looking for a refresher, there’s something here for everyone.

Check out the videos below.

Introduction to support coordination

We dive into the role of NDIS support coordination so you can master the basic principles of working with participants.

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Capacity building for support coordinators

We explore capacity building: what it is, why it’s needed, and the role support coordinators play in facilitating it.

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Understanding Reasonable and Necessary

We break down the NDIS funding criteria so you know what a participant’s plan can cover – and what it can’t.

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Getting started

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Our NDIS experts are available to support you and your clients today!

We offer a swift and seamless onboarding experience that starts with signing our service agreement – available in three different formats.

All three versions say the same thing, and explain the responsibilities of everyone involved, so your clients can choose the one that presents information in the style that suits them best.

Let's get started!

My Plan Manager Service Agreement

My Plan Manager Plain English Service Agreement

My Plan Manager Easy Read Service Agreement

 

Resources

PACE FAQs
To keep you informed about the rollout of the NDIA's new PACE computer system and how it will impact you, we’ve developed Frequently Asked Questions (FAQs). Be sure to bookmark this page for quick reference and check back in regularly to stay up to date. We’ll continue to update these FAQs as we learn more from the NDIA.
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Managing our clients' NDIS funding

There’s no doubt about it, the NDIS is a complex beast, and managing funding (on top of everything else!) can be exhausting. That’s where we come in. Learn more about how My Plan Manager supports NDIS participants across Australia.

NDIS funding explained
For participants, getting the most from an NDIS plan starts with understanding what funding is available and how to use it. To help your clients to unpack their plans, we’ve outlined the different NDIS budgets and the key categories within them. Check out our handy guide – NDIS funding explained.
Provider invoices

We know swift payment of invoices is vital for clients and their providers. To streamline the process and help providers get paid faster, we encourage our clients to send their providers this letter, which lets them know where to submit their invoices (and what information to include).

Securing client information

Keeping our clients' information safe and secure is vital. If they want other people – like you or their family members – to be able to access information and discuss their plan with us, they’ll need to complete a Client Consent to Obtain and Release Information form, so we know who to provide that access to.

They can fill the form out on a computer or print it and complete it in writing. Once they’ve filled it out, all they need to do is email it to [email protected] or mail it to us c/o My Plan Manager at Level 9, 400 King William Street, Adelaide SA 5000.

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Client portal and mobile app

Knowing what funding they have, how much they’ve spent, what they’ve spent it on, and how much is left in their budget – these are important parts of life for every NDIS participant.

That’s why we created our client portal and mobile app. For our clients, and their support coordinators, it’s like having My Plan Manager’s team of experts right there with you – 24 hours a day, seven days a week.

Look inside the client portal.

Download our client portal and mobile app flyer.

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The My Plan Manager client portal displayed on a laptop

Provider portal

Getting paid quickly and knowing where you stand financially is vitally important for every provider. That’s why we developed our provider portal – a simple-to-use tool to help you keep on top of business. Whether you’re at work or on the go, My Plan Manager’s provider portal ensures you’re only ever a few clicks away from creating and submitting invoices, tracking payments and viewing your invoice history.

Take a tour.

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Provider Portal

Peace of mind

Every time we receive an invoice from a provider, our client (or their primary contact) receives an SMS notification to let them know who's claiming from their plan and how much they’re claiming.

That means they have peace of mind knowing they can contact us to query any invoices that don’t look quite right. They can switch SMS notifications on by calling us on 1800 861 272 from 8am-6pm (SA time), Monday to Friday.

And, for an added layer of protection, our clients can also elect to block automatic payment of invoices from certain providers or set up automatic approvals for payments greater than $20,000 – they just need to give us a call.

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NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
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