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My Plan Manager helps you maximise your NDIS plan, so you can focus on what matters most.

A diverse range of happy clients from the My Plan Manager Community

What is NDIS plan management?

Why choose My Plan Manager?

How does My Plan Manager work?

We’re on hand to support to our clients – as well as their families, guardians and service providers – in flood affected areas of Australia.

Call 000 if there’s an immediate threat to your safety or the safety of those around you. For urgent NDIS supports, call 1800 800 110 and press ‘5’ for help with flood related matters. The NDIS can approve supports over the phone

You can also call your support coordinators, local area coordinators and service providers – or call us on 1800 861 272 from 8am-6pm (ACDT) Monday to Friday. We’re here to help.

What is NDIS plan management?

Some people think plan managers just pay invoices. Not us. We work to maximise the benefits of your NDIS plan so you can live your best life.

Manage providers

My Plan Manager sorts out the paperwork with your providers, so you don’t have to.

Process payments

We receive invoices and pay them for you, giving you back hours in every week. 

Handle your finances

We help you manage your budget, keep track of your funds, and take care of your required financial reporting.

Choice and control

A plan manager supports you to exercise choice and control over your NDIS services and supports. Unlike those who are agency managed, you can choose to work with NDIS registered and non-registered providers.

How does My Plan Manager work?

Some things in life are complicated, but managing your NDIS funding doesn’t have to be. My Plan Manager helps you to get the most out of your plan, at no cost to you. Here’s how it works:

1

Join the NDIS

If you haven’t got one already, you need an NDIS plan that includes Improved Life Choices.

2

Join My Plan Manager

Get set up on the portal and download the app.

3

Notify your providers

As soon as you’re set up in our system, you can tell your providers to send their invoices straight to My Plan Manager for processing. It’s that easy.

4

Book a chat

Once you have joined My Plan Manager, book in for a free budget chat with our friendly experts .

5

Relax

We’ll sort out the rest! You’ll get a text message when we’re about to pay an invoice, so you’re always in the loop.

Why choose My Plan Manager?

My Plan Manager was one of Australia’s first plan management services – and today, we’re the largest in the country. Our experts have the experience and know how to help you get the most out of your NDIS plan.

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No cost to you

Our fees are paid for separately by the NDIS and don’t come out of your support budget. 

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Prompt payment

My Plan Manager pays the majority of invoices within three working days of receipt, ensuring your NDIS budget is up to date, and your service providers are paid promptly.

Freedom of choice

With My Plan Manager, you can choose the support you want from any service provider – not just NDIS registered providers.

 

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Budget tracking

Your budget balances are automatically updated once invoices are paid, so you’ll always know how much you’ve spent and how much is left in your budget. You can view your budget at any time by using our secure client portal or mobile app, or by getting in touch with us.

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Safety and security

Our team makes sure your NDIS budget and private information is always secure. We check for unusual spending and get in touch if we haven’t heard from you for a while.

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Continuous improvement

We’re focused on continuous improvement – and always working on making our service better. By listening and acting on what you and your service providers say, we continue to maintain our reputation as Australia’s plan manager of choice.

What our clients are saying

“Submitted invoices are always paid very quickly a few days after the claims are submitted. The portal and mobile apps are very user-friendly and very easy to navigate. The process of making claims is very smooth. I would highly recommend.”

JORDAN
Sydney, NSW

Highly recommend. Great customer service which is absolutely vital. Thank you”

ROBYN
Brisbane, QLD

“We have been with My Plan Manager for over 2 years to help me navigate my son’s NDIS plan. It is so easy with My Plan Manager – great communication, invoices paid on time, easily accessible, just a wonderful service. I am completely at ease knowing they are overseeing the plan. Highly recommend.”

JOANNE
Melbourne, VIC

My Plan Manager
4.4
Based on 190 reviews
Alexandra
Alexandra
23:37 01 Mar 22
Been with MPM for myself and my son’s plans for a few years and I’m very happy with the quality and range of service they provide. Invoicing process has been good and whenever there’s been any issues or questions, MPM have helped to resolve it quickly. They are helpful and have clearly explained details whenever I’ve had queries, as well as offering assistance and advice where possible. The text message notifications for submitted & paid invoices help me feel more in control and updated with my plan, and save me from having to repeatedly check emails, the app etc. trying to follow up payments. Overall, with their quick, friendly and helpful service, I definitely recommend MPM for anyone looking to relieve any stress and pressure, that can come with managing their NDIS plan.
Shane Withers
Shane Withers
01:57 28 Feb 22
We have been seeing clients through My Plan manager for several years and are extremely happy with their streamlined service and easy to work with systems. Payments are always prompt and never any issues.
Jo Belperio
Jo Belperio
07:34 25 Feb 22
I’ve been with MPM for 3 years now. They take all the worry of the payment of invoices from me. If I pay direct, my reimbursement is prompt. The MPM app is so easy to navigate and work your way through. Thanks.
Jodi McGuirk
Jodi McGuirk
02:17 25 Feb 22
My Plan Manager have been very helpful when needed, prompt with invoices and happy to help resolve issue if they arise. The online portal is user friendly too. Thanks MPM for several years of great service.
Paul AMOR
Paul AMOR
20:06 28 Nov 21
We just completed our first year using My Plan Manger and I total recommend it . After doing it ourselves for our son first year on NDIS , making payments and claims, trying to keep track was a real effort, but using My Plan Manager for the past year has made the process so much easier.As this is fully funded by the NDIS it make since that everyone should use a service like this so you can focus on the import stuff.Thank you My Plan Manger for you support for the past year.
Rebecca Rayne Kawiti
Rebecca Rayne Kawiti
01:33 27 Nov 21
My Plan Manager are fantastic. The speed in which they are able to deal with any situation or response removes a lot of stress from my shoulders. The act quickly and always keep me well informed.

Easy to use client portal

Log in to our secure client portal to manage one or more NDIS plans. Keep track of budgets, update information, and connect with your service providers. You can also submit and review invoices, which are safely stored for any future audits.

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On the go with our mobile app

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SMS login

Log in with an SMS code sent straight to your phone – no more entering an email address and password! Simply open the app, enter the email address on your account, press ‘send me the code’ and add it when it’s sent. 

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Track spending

Access real-time information about your budget to track spending and maximise your NDIS plan. You can view support categories, support areas, and auto-generated monthly reports. You can also generate your own reports to track spending.

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View claims

Check the details of past and current claims and see copies of invoices. 

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Add new supports and start new claims on the go

Choose to be reimbursed for invoices you’ve paid, or for providers to be paid for their services. 

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Get in touch

Contact My Plan Manager by pressing ‘click-to-call’ or requesting a call back.

My Plan Manager: NDIS Plan Management