• Contact Us
  • Download the App
  • Login

My Plan Manager helps you maximise your NDIS plan, so you can focus on what matters most.

A diverse range of happy clients from the My Plan Manager Community

What is NDIS plan management?

Why choose My Plan Manager?

How does My Plan Manager work?

What is NDIS plan management?

Some people think plan managers just pay invoices. Not us. We work to maximise the benefits of your NDIS plan so you can live your best life.

Manage providers

My Plan Manager sorts out the paperwork with your providers, so you don’t have to.

Process payments

We receive invoices and pay them for you, giving you back hours in every week. 

Handle your finances

We help you manage your budget, keep track of your funds, and take care of your required financial reporting.

Choice and control

A plan manager supports you to exercise choice and control over your NDIS services and supports. Unlike those who are agency managed, you can choose to work with NDIS registered and non-registered providers.

r
We’re moving!

From 1 August, My Plan Manager’s corporate headquarters will relocate to an accessible, sustainable and collaborative space at 
Level 9, 400 King William Street
Adelaide SA 5000.

Our team looks forward to welcoming our clients, providers and other guests to My Plan Manager’s new home.

How does My Plan Manager work?

Some things in life are complicated, but managing your NDIS funding doesn’t have to be. My Plan Manager helps you to get the most out of your plan, at no cost to you. Here’s how it works:

1

Join the NDIS

If you haven’t got one already, you need an NDIS plan that includes Improved Life Choices.

2

Join My Plan Manager

Get set up on the portal and download the app.

3

Notify your providers

As soon as you’re set up in our system, you can tell your providers to send their invoices straight to My Plan Manager for processing. It’s that easy.

4

Book a chat

Once you have joined My Plan Manager, book in for a free budget chat with our friendly experts .

5

Relax

We’ll sort out the rest! You’ll get a text message when we’re about to pay an invoice, so you’re always in the loop.

Why choose My Plan Manager?

My Plan Manager was one of Australia’s first plan management services – and today, we’re the largest in the country. Our experts have the experience and know how to help you get the most out of your NDIS plan.

Mother smiling at camera with child on her knee

No cost to you

Our fees are paid for separately by the NDIS and don’t come out of your support budget. 

Helpful staff member in call centre

Prompt payment

My Plan Manager pays the majority of invoices within three working days of receipt, ensuring your NDIS budget is up to date, and your service providers are paid promptly.

Freedom of choice

With My Plan Manager, you can choose the support you want from any service provider – not just NDIS registered providers.

 

Man smiling in the street

Mother and son play with tablet device together

Budget tracking

Your budget balances are automatically updated once invoices are paid, so you’ll always know how much you’ve spent and how much is left in your budget. You can view your budget at any time by using our secure client portal or mobile app, or by getting in touch with us.

Father and daughter placing heads together laughing

Safety and security

Our team makes sure your NDIS budget and private information is always secure. We check for unusual spending and get in touch if we haven’t heard from you for a while.

Father smiling holding happy son on playground

Continuous improvement

We’re focused on continuous improvement – and always working on making our service better. By listening and acting on what you and your service providers say, we continue to maintain our reputation as Australia’s plan manager of choice.

What our clients are saying

“Submitted invoices are always paid very quickly a few days after the claims are submitted. The portal and mobile apps are very user-friendly and very easy to navigate. The process of making claims is very smooth. I would highly recommend.”

JORDAN
Sydney, NSW

Highly recommend. Great customer service which is absolutely vital. Thank you”

ROBYN
Brisbane, QLD

“We have been with My Plan Manager for over 2 years to help me navigate my son’s NDIS plan. It is so easy with My Plan Manager – great communication, invoices paid on time, easily accessible, just a wonderful service. I am completely at ease knowing they are overseeing the plan. Highly recommend.”

JOANNE
Melbourne, VIC

My Plan Manager
4.5
Based on 289 reviews
Mele Kata
Mele Kata
00:04 04 Jul 22
These guys are really on to it. My invoices are paid on time. Its a pleasure working with them. They go out their way to help me with all my enquiries, making sure I understand. Very happy with customer service as well. Highly recommended🙂
Yvonne Voncraven
Yvonne Voncraven
06:43 30 Jun 22
My Plan Manager handles my finances pays all receipts without any issues if they need to querie something I always receive a phone callMY PLAN MANAGER IS A GOD SEND I'd recommend them to anyone with no hesitationTHANK YOU MY PLAN MANAGER
Tracie Latham
Tracie Latham
07:41 28 Jun 22
Really happy with promptness of paying invoices and if I do have an oopsie they sort it really quick. My client and parent are happy to, so they must be doing something right. Love the ease of everything..
Joanne McKenzie
Joanne McKenzie
03:48 28 Jun 22
Having MPM takes the worry out of paying for my services through NDIS so that I can focus on attending more fully to assisting my mental health to get back into society
Patricia Schultz
Patricia Schultz
07:37 27 Jun 22
I have been with MPM several years and am extremely happy with them. The invoices are paid promptly. The Customer Service is great and the Online Portal is clear and easy to follow.
Katherine McDonald
Katherine McDonald
03:32 27 Jun 22
My Plan Manager has always responded to issues I’ve raised and resolved them quickly. They are professional organisation to deal with and I would recommend them to others.

Easy to use client portal

Log in to our secure client portal to manage one or more NDIS plans. Keep track of budgets, update information, and connect with your service providers. You can also submit and review invoices, which are safely stored for any future audits.

Close up of the MPM Client portal displayed on a tablet

On the go with our mobile app

An icon of a heard inside a speech bubble

SMS login

Log in with an SMS code sent straight to your phone – no more entering an email address and password! Simply open the app, enter the email address on your account, press ‘send me the code’ and add it when it’s sent. 

An icon with a dollar sign

Track spending

Access real-time information about your budget to track spending and maximise your NDIS plan. You can view support categories, support areas, and auto-generated monthly reports. You can also generate your own reports to track spending.

An image of the My Plan Manager mobile app interface

An icon

View claims

Check the details of past and current claims and see copies of invoices. 

An icon showing a person in a pair of hands

Add new supports and start new claims on the go

Choose to be reimbursed for invoices you’ve paid, or for providers to be paid for their services. 

An icon of two speech bubbles

Get in touch

Contact My Plan Manager by pressing ‘click-to-call’ or requesting a call back.

My Plan Manager: NDIS Plan Management