NDIS Plan Management
Take the stress out of NDIS
My Plan Manager helps you maximise your NDIS plan, so you can focus on what matters most. We support you to manage funding in your NDIS plan Australia-wide
The NDIS My Plan Manager Community
To help you understand NDIS Plan Management, learn more about the My Plan Manager community, explore stories and join the discussion over at our blog.
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What is NDIS Plan Management?
Some people think NDIS plan managers just pay invoices. Not us. We work with you to maximise the benefits of your NDIS plan so you can live your best life.
My Plan Manager sorts out the admin with your providers, so you don’t have to.
We receive invoices and pay them for you so you can save hours every week on dreaded admin.
Handle Your Finances
We help you manage your budget, keep track of your funds and take care of the required financial reporting for you.
The Choice is Yours
A plan manager gives you total control over your NDIS service providers, unlike agency management, where you are restricted to registered providers.
NDIS Plan Management in Australia Explained Further
An Australian NDIS plan manager helps you maximise your plan and saves you time by dealing with your providers, managing your budget, paying your invoices, and giving independent guidance.
An NDIS plan manager will pay providers for supports delivered. NDIS plan managers will help you monitor your funds, and provide financial reporting.
What our NDIS Plan Managed Clients Are Saying:
- “Submitted invoices are always paid very quickly…”
- “Highly recommend. Great customer service…”
- “It is so easy with My Plan Manager…”
“Submitted invoices are always paid very quickly a few days after the claims are submitted. The portal and mobile apps are very user-friendly and very easy to navigate. The process of making claims is very smooth. I would highly recommend.”
“Highly recommend. Great customer service which is absolutely vital. Thank you”
“We have been with My Plan Manager for over 2 years to help me navigate my son’s NDIS plan. It is so easy with My Plan Manager – great communication, invoices paid on time, easily accessible, just a wonderful service. I am completely at ease knowing they are overseeing the plan. Highly recommend.”
Learn more about the MPM Community
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Helpful resources for anyone on the NDIS
Interesting articles and handy guides to help anyone maximise the potential of their NDIS plan.
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How Does My Plan Manager Work?
Some things in life are complicated but managing your NDIS funding doesn’t have to be one of them. My Plan Manager helps you get the most out of your plan, at no cost to you. Here’s how it works:
Notify Your Providers
As soon as you’re set up in our system, you can tell your providers to send their invoices straight to My Plan Manager for processing. It’s that easy.
Have a cuppa while we sort out the rest! You’ll get a text message when we’re about to pay an invoice, so you’re always in the loop.
Why Choose My Plan Manager?
My Plan Manager is one of Australia’s first plan management services. We are also Australia’s largest plan manager, which means our team of experts have the experience and know how to help you get the most out of your NDIS Plan.
No Cost To You
Our fees are paid for separately by the NDIS and don’t come out of your support budget. They are set by the NDIS, in their official price guide.
MPM pays the majority of invoices within 3 working days of receipt, ensuring your budgets are up to date, your service providers are paid promptly and there is less hassle for you.
Freedom of Choice
With My Plan Manager, you can choose the support you want from any service provider – not just NDIS-registered providers.
Up to Date Budget Tracking
Your budget balances are automatically updated once invoices are paid, so you will always know how much you have spent and how much is left in your budget. You can view your budget at any time using our secure portal, app, or by getting in touch with us
Safety & Security
Our team keeps an eye on your wellbeing and your budget, making sure your private information is always secure. We check for unusual spending out of your plan and reach out if we have not heard from you recently.
A Commitment to Improvement
We will never stop working on making our service better. By listening to what our clients and their service providers say we remain the Plan Manager of choice for more Australians.
Are You an NDIS Provider?
Learn More About Working With Us
On The Go With Our NDIS Mobile App
Review new invoices instantly, we let you know right away of any new submissions.
Generate a virtual credit card to pay for services on the spot – no money out of your pocket.
Manage Multiple Accounts
One user with one login can now manage multiple NDIS participants. Switch easily between plan views.
Invoice Status Icons
Easy to read status icons clearly indicate the current status of submitted invoices
NDIS Plan Management F.A.Q
Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers. Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan.
How do I find and connect with a plan manager?
You can contact us on 1800 861 282 to discuss how My Plan Manager NDIS Management services can assist you to get the most out of your NDIS funding.
How can I have plan management?
At your planning meeting, you can tell NDIS staff that you would like a plan manager to support you. The NDIS will include funding in your plan to pay for your plan manager.
This is separate from your other services and supports in your budget. If you are mid-plan and want to change, contact ndis.gov.au on 1800 800 110 to discuss how you can include plan management in your plan.
After I have connected with a plan manager, what do I do?
Once you have connected with an NDIS Plan Manager, you should create a service agreement. A service agreement outlines the services to be provided, how these services will be provided and how long they will be your plan manager.
How do I change plan managers?
You can choose your plan manager. You can also change your plan manager during your plan. If you wish to change, you will need to tell your plan manager. They will provide you with information about your plan and help you to change.
How Does NDIS Funding Work?
There are three types of support budgets that may appear in your NDIS plan: core, capacity building and capital supports.
Your NDIS planner will tailor your NDIS plan with support budget categories and funding connected to achieving your goals and supporting you in your day-to-day life.
For more information visit our NDIS Funding Explained resource.
How Does NDIS Plan Management Work?
My Plan Manager simplifies your NDIS experience so you can get the most out of your plan and your life. To work with My Plan Manager you need to have an NDIS plan which includes ‘Improved Life Choices’. This covers all plan management fees so there’s no cost to you. If you already have Improved Life Choices — good news! If you don’t currently have Improved Life Choices, don’t worry.
Should a plan manager advise you when NDIS funds are low?
Yes, a plan manager should provide regular reports and statements to you directly.
When a plan manager has identified overspend or underspend, the plan manager should advise you as soon as possible, regardless of reporting frequency.
Should a plan manager advise a provider when NDIS funds are low?
No, a plan manager should contact you directly.
This will allow you to contact your provider, support coordination provider or partner in the community, to discuss current service delivery arrangements and make any required amendments.
Should invoices for supports and services include the provider’s ABN?
Yes. If your provider is registered for an ABN, their invoice must display a valid ABN.
If you are providing an invoice without an ABN to your plan manager, your provider must complete the ATO’s Statement by a supplier not quoting an ABN form.
Who is responsible if a provider submits an invoice to a plan manager and there are not enough funds available?
Inappropriate use of government funds or fraud are serious matters.
A plan manager may be liable to repay any amounts which have not be spent in accordance with your plan.
For more information see the Provider Payment Assurance Program.
If I change plan manager, who is responsible for paying my ‘old’ invoices?
If you change your plan manager, the new plan manager becomes responsible for the ongoing management of your plan.
This includes to process payments on your behalf, irrespective of the date the services were rendered or the invoice date. This is to ensure that any late invoices issued by a provider from earlier in the plan period are able to be paid.
The NDIA expects payments of this kind will only be required in special circumstances.
What is the difference between a plan manager and a support coordinator and a partner in the community?
A plan manager will pay providers for supports delivered. A plan manager will help you monitor your funds, and provide financial reporting.
A support coordinator will support you to understand and implement supports included in your plan. A support coordinator will link you to providers and other community and government services. A support coordinator will also support you to build skills and direction.
An NDIS Partner in the Community delivering Local Area Coordination or Early Childhood Early Intervention Services may provide plan implementation and monitoring support to you. Partner organisations are appointed by the NDIA to help you understand the NDIS, and find providers of support suited to your needs.
Can I pay my providers more than the limits set in the NDIS price guide?
No. If you are using a Plan Manager, providers cannot charge more than the price limits outlined in the NDIS Price Guide and Support Catalogue.
What other costs can plan managers charge?
From 1 July 2020, plan managers can claim for supports not delivered in person. This includes travel costs incurred to deliver supports.
Our easy to use Online Portal
Securely log in to view your NDIS plan. Keep track of your budget and submit or review invoices on your computer, tablet or mobile.