What is NDIS plan management?

NDIS plan management is a service that supports participants to manage the funding in their NDIS plans.

If you’re a participant in the NDIS – or applying to become one – you might want to make life a little less complicated.

That’s where My Plan Manager comes in.

A woman and two children are smiling and holding decorated cupcakes in a kitchen setting

Why use a plan manager?

a man and a woman holding a football ball

Plan managers are NDIS-registered providers who assist participants to manage the funding in their NDIS plans. They work with participants to:

Manage your budget

Deal with your providers

Speak with the National Disability Insurance Agency about your claims

Process your invoices

Offer independent guidance and support

Provide accurate and compliant financial reporting across the lifetime of your NDIS plan

But not all plan managers are created equal. At My Plan Manager, there’s so much more we do to support our clients on their NDIS journey – like investing in innovation, so we’re adaptive to change, and backing disability community events for everyone to enjoy!

Learn more

Why choose My Plan Manager?

My Plan Manager was the first in the market to do what we do – support people with disability to get the most out of their NDIS plans. Today, we’re the largest and most experienced NDIS plan manager in the country!

We’re committed to our values – which centre around being kind, genuine, innovative and inclusive. They drive everything we do.

92 per cent of NDIS participants who join as clients of My Plan Manager stay with My Plan Manager.

Our cloud-based solutions – including our client portal and mobile app – are easy to use and provide great flexibility for clients and providers.

Every invoice we process undergoes 32 automated checks to ensure it’s compliant with NDIA requirements, so we can deliver a speedy, accurate payment process for everyone.

We provide NDIS plan management Australia wide

Australian Capital Territory

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

Getting set up as a My Plan Manager client

If you have a planning meeting or plan reassessment coming up and you want to be plan managed by My Plan Manager, just let your National Disability Insurance Agency contact know. Ask them to record My Plan Manager as a participant-endorsed provider on your NDIS plan, and they’ll take it from there.

They’ll set aside extra funding to cover our fees (so there’s no cost to you), and you’ll be ready to start enjoying the benefits of plan managed life!

To find out more about requesting funding for plan management click here.

If you already have a plan manager, but you’re not completely satisfied with their services, you have every right to change. The great news is, you can switch any time and with zero out-of-pocket cost to you. Just give us a call on 1800 608 298 and we'll talk you through the process.

Join now Switch to us

FAQs about NDIS plan management

There are three options to manage your NDIS funding – plan management, self management or Agency management. You can choose one option, or a mix of two or three.

If you choose to be plan managed, you’ll receive support to manage the funding in your NDIS plan. A good plan manager provides the team, tools and technology to help you keep on top of your spending, without the hassle of time-consuming administration!

With self management, you or your plan nominee are responsible for managing your NDIS funding. That includes claiming from the NDIS, paying invoices, and undertaking administration (e.g., record keeping, completing Agency audits, and ensuring payments are compliant).
When it comes to being Agency managed, the National Disability Insurance Agency will handle payments and administration associated with your plan.

NDIS plan management

Self management

Agency management

Access to NDIS registered providers

Access to unregistered providers

Access to NDIS plan management experts

Record keeping on your behalf

Billing issues resolved on your behalf

Bound by the NDIS pricing schedule