MPM Logo
Weโ€™re on hand to support our clients in areas of Australia affected by Tropical Cyclone Alfred. Call 000 if thereโ€™s an immediate threat to your safety or the safety of those around you. For urgent NDIS supports, call 1800 800 110. NDIS supports can be approved over the phone in some circumstances. You โ€“ or you support coordinator or NDIA contact โ€“ can also call us on 1800 861 272.

Group homes the focus of NDIS Quality and Safeguards Commission inquiry

A magnifying glass highlighting colourful shapes that read 'equality, humanity, tolerance and diversity'.

Safe living conditions are a fundamental human right and key to quality of life. Yet a recent inquiry by the NDIS Quality and Safeguards Commission (NDIS Commission) investigated more than 7000 reportable incidents and complaints made across a four-year period from residents living in supported accommodation across Australia.

Earlier this month, the NDIS Commission handed down a report arising from its inaugural Own Motion Inquiry into Aspects of Supported Accommodation in the NDIS. The inquiry considered incidents and complaints about supports in group homes related to seven of the nationโ€™s largest providers of supported accommodation.

The inquiry examined more than 1700 incidents of serious injury, a similar number of incidents of abuse, and almost 1300 incidents related to neglect. Unlawful physical contact, death, sexual misconduct, and unlawful sexual contact incidents were also reviewed.

The 7000 incidents and complaints were made to the NDIS Commission during the period from 1 July 2018 to 30 September 2022. However, itโ€™s thought the true number of incidents may be higher โ€“ with challenges posed by existing pathways for people with disability to make reports.

At 31 December 2022, there were 29,812 participants with Supported Independent Living (SIL) funding in their NDIS plans and 22,069 participants had been allocated Specialist Disability Accommodation (SDA) funding. These figures indicate a high percentage of people in group homes are likely to have experienced reportable incidents.

The Minister for the NDIS, Bill Shorten, said people living in supported accommodation often had complex support needs, including those associated with a profound intellectual, physical and/or sensory disability, and some had limited or no ability to undertake tasks of daily living, including communication, without support.

โ€œI believe that having safe home living arrangements are fundamental to the quality of life for every Australian,โ€ Minister Shorten said.

โ€œPeople with a disability have the right to a safe living arrangement, even when it is challenging.

โ€œPeople with disability have the right to have their voice heard, particularly when it comes to the quality of their day-to-day lives.โ€

Minister Shorten said the inquiry โ€˜sought to better understand the challenges faced by people living in supported accommodation when exercising choice and control about their supportsโ€™, and a number of key actions would be taken in response to its findings. Actions will include:

  • Changes to regulation and monitoring of supported accommodation, including the introduction of new standards for supported accommodation.
  • Developing a targeted program of communication, engagement and education with people with disability in supported accommodation to support them to exercise their rights.
  • Increasing oversight of unregistered SIL providers and ensuring they are meeting the NDIS code of conduct.

To find out more:

Read the joint media release from Minister Shorten and the NDIS Quality and Safeguards Commission

Read about the Own Motion Inquiry into Aspects of Supported Accommodation in the NDIS โ€“ and download its full report

Featured: My Community

10 years. 10 clients. 10 stories.

As we wrap up our 10th year of service in the NDIS, we want to shine a light on those who’ve made it all possible – our incredible clients and the wider disability community.

Meet Jasmine

Jasmine is a caring person who’s taking steps towards her future. She volunteers as a barista, helps tutor her younger siblings and assists her mum Katrina.

Meet Wil

Wil’s a ‘soccerholic’ who’s turned sport into a career.
Featured: My Resources

Everything you need to know about NDIS payment integrity audits

Conducted by the NDIA, payment integrity audits scrutinise claims and make providers accountable for the invoices they submit.

Five quick tips for NDIS invoicing

To help your claims make their way through the queue as quickly as possible, here are five quick tips for compiling quality invoices.

NDIS funding running low? Act quickly

Sometimes unexpected expenses arise and your budget takes a hit. Here's what to do if this happens to you.

You may also like...

A casual dressed man at a desk on a phone call in front of a laptop.

Everything you need to know about NDIS payment integrity audits

Conducted by the NDIA, payment integrity audits scrutinise claims and make providers accountable for the invoices they submit.
A street sign that reads 'Have you paid?'

Five quick tips for NDIS invoicing

To help your claims make their way through the queue as quickly as possible, here are five quick tips for compiling quality invoices.

NDIS funding running low? Act quickly

Sometimes unexpected expenses arise and your budget takes a hit. Here's what to do if this happens to you.
A person with disability sitting at a desk in front of a laptop using a digital writing pad.

Your options if your NDIS access request is rejected

What happens if your NDIS access decision doesn’t go your way? We explore next steps and options.
View all resources

Subscribe

Stay up to date with the latest information, updates and NDIS news. Sign up to our e-news today.
For disability sector participants, supporters and advocates.
Subscribe now
For service providers, intermediaries and industry partners.
Subscribe now
NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
ยฉ My Plan Manager 2024 | Privacy & Dignity | Terms of Use
magnifiercrossmenuarrow-right linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram