Top transport tips

The National Disability Insurance Scheme (NDIS) funds transport in your NDIS plan when you’re likely to experience significant challenges in accessing public transport.

Your transport budget is designed to support you to get to and from work, study, and a range of other community activities, like grocery shopping or seeing friends.

If you have a transport budget in your plan, we've got a few tips around what to look for in a transport provider so you can have a better experience in the NDIS.

1. Engage a provider that can set up a service agreement.

You can use a service agreement to lock in funding to access a provider for the duration you want, and to create confidence and certainty with using their services (because you’ll know there’s funding set aside). At My Plan Manager, we can help you to lock that funding in.

2. Engage a provider that bills after they've provided a service, consistent with National Disability Insurance Agency (NDIA) guidelines.

This will help you to keep better track of your spending and ensure you use your funding as you need it.

You might not know that 13 CABS (available nationally) bills after service (and can send an invoice directly to us). They can also set up a service agreement. Be sure to ask us for more information.

You can also purchase Cabcharge vouchers and seek reimbursement from us once you’ve received the transport service (this is because the NDIS doesn’t pay for services in advance). However, we encourage you to use a provider that charges after the service to keep your money where it belongs – in your pocket.

3. For a clear picture of your spending, use the My Plan Manager client portal and mobile app.

Through our client portal and mobile app you can view your budget, submit invoices and claims for reimbursement, track your spending… and so much more!

We’re here to help

If you have any questions, you can email us at [email protected] or call us on 1800 861 272 from 8am-6pm (SA time), Monday to Friday.