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We’re on hand to support our clients in areas of Australia affected by Tropical Cyclone Alfred. Call 000 if there’s an immediate threat to your safety or the safety of those around you. For urgent NDIS supports, call 1800 800 110. NDIS supports can be approved over the phone in some circumstances. You – or you support coordinator or NDIA contact – can also call us on 1800 861 272.

Your NDIS plan 
management specialist

As your NDIS ‘un-complicator’, My Plan Manager gives you direct access to a nationwide team of industry experts who spend their days untangling the red tape around the funding of tens of thousands of Australians just like you. We’ll manage your NDIS budget, deal with your providers, pay your invoices (making sure you’re charged the right amount!), and so much more.
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What's NDIS plan management?

Plan managers are NDIS-registered providers who support participants to manage the funding in their NDIS plans. That means the NDIS pays for our services and we work with you to:
  • Manage your budget
  • Deal with your providers
  • Speak with the National Disability Insurance Agency about your claims
  • Process your invoices
  • Offer independent guidance and support
  • Provide accurate and compliant financial reporting across the lifetime of your NDIS plan
And best of all, we’ll do all of this at no cost to you! Plus, by choosing to have your funding plan managed, you can access a wider range of providers – NDIS-registered and unregistered – and we’ll handle the rest.

Once your chosen providers are locked in, you can sit back, and we’ll take care of your finances and make sure you’re paying exactly what you should be for every support and service you receive.

Why choose My Plan Manager?

We’re Australia’s leading (and largest!) provider of plan management services, and we’ll work with your support coordinators, providers, and wider networks too (if you want us to). That means you’ll have an experienced team around you every step of the way.
Choice
We support you to exercise choice and control over the services and supports you need (plan managed NDIS participants can use both registered and unregistered providers) and how you spend your budget
Advice
We offer up-to-date knowledge, insightful advice, and personalised support from our team of NDIS experts
Access
We offer an easy-to-use client portal and mobile app with 24/7 access to your NDIS plan budget, claims history and spending reports
Community
We connect you to a community of solutions through Kinora – and to the opportunity to find supports and services through the Kinora marketplace
Hassle-free
We take the stress out of managing your NDIS budget, so you can spend your time on what matters most
Commitment
We take our values seriously – we’re kind, genuine, innovative and inclusive, and we’re committed to showing that in every interaction with you
No cost
We do all of this at no cost to you if you have plan management included in your NDIS plan

What’s My Plan Manager?

whats my plan manager

There’s no doubt about it, the NDIS is a complex beast, and managing your funding (on top of everything else!) can be exhausting. That’s where My Plan Manager comes in.


Established in 2014, we were the first in the market to do what we do – support people with disability to get the most out of their NDIS plans – and today, we’re the largest and most experienced provider in the country.

With a background in special education and disability policy, our founder – Claire Wittwer-Smith – developed the idea for My Plan Manager around her kitchen table, while working at the National Disability Insurance Agency.

Her mission then stands as ours today, to create an inclusive Australia where everyone has the opportunity to reach their full potential. Our values centre around being kind, genuine, innovative and inclusive, and drive everything we do.
whats my plan manager

Trust

Almost 50,000 NDIS participants supported

Reliability

60,000+ providers in our network

Expertise

Australia’s first and most experienced plan manager

Australia-wide

Supporting people with disability across the nation

What our clients are saying

How do I get started with NDIS plan management?

There are three options for managing your NDIS funding – you can choose to have it managed by the NDIA (Agency managed), you can self manage, or you can ask for additional funding for plan management services. You can also choose more than one option and take different approaches to different parts of your NDIS plan.

Think plan management is right for you? There’s no cost involved – all you need to do is ask!

If you don’t have funding for plan management included in your NDIS plan, you just need to let NDIS staff know you’d like a plan manager to support you, and they’ll take it from there.
You can find out more from the NDIS here.

Getting set up as a My Plan Manager client

Once you’ve got your plan management funding in place, you’re ready to start enjoying the benefits of life as a My Plan Manager client. It’s a quick, three-step process to join us, and then you’re on your way! It’s even quicker if you’re moving from another provider. Once you’re on board you can:

Book a chat with our NDIS experts to discuss your budget and how to make the most of it
Book chat
Register to use our client portal
Register
Sign up for our mobile app
Sign up
Let your providers know they can send invoices directly to us for quick processing

We’re here for participants

Find out more
We know it makes a big difference when you receive personalised service from those you know and trust – people who understand your needs.

That’s why we’ve organised our teams around specific states and territories, so you can tap into local area knowledge to get the very best solutions for you.

Our mission is to create an inclusive Australia where everyone has the opportunity to reach their full potential, and our people recognise that the best outcomes are achieved when we work in partnership with you, your support coordinators, and wider networks.

The end goal is choice and control – and our job is to support you to exercise it!
Find out more
We like having My Plan Manager on board. It makes things so much less complicated for us, and the flexibility of choice means we can pick cost effective providers that help to stretch Joseph and Ben’s NDIS plan budgets a little further. My Plan Manager knows exactly what we can and can’t spend the boys’ NDIS funding on. They make sure everything is done correctly and they let me know if a provider has made an error with an invoice, or if there’s something we want to buy or do which can’t be claimed. By working with My Plan Manager, we know we are following the rules and doing everything right. I can ask advice at any time and that’s really important for our family.
Sheryl (Mum of Joseph and Ben, longstanding clients of My Plan Manager)

Client portal and mobile app – our NDIS experts in your pocket

Knowing what funding you have, how much you’ve spent, what you’ve spent it on, and how much is left in your budget – these are important parts of life for every NDIS participant.

That’s why we created our client portal and mobile app. It’s like having My Plan Manager’s team of experts right there with you – 24 hours a day, seven days a week.

View your NDIS plan budget

Track your spending

Submit invoices and claims for reimbursement

Stay in control – receive spending limit notifications by SMS

Receive alerts when payments are processed

Generate monthly reports at the click of a button

Kinora – our online community 

From the beginning of time, we’ve depended upon communities to provide us with connection and deliver the wellbeing benefits that come from it. So, we created one of our own for people with disability and their supporters, along with NDIS experts, disability sector professionals and service providers. That community is Kinora!

In Kinora, you can find more than 10,000 like-minded members with similar interests, experiences and challenges – and connect with providers and subject matter experts with the experience to help you get the most out of life. You may not know them, but inside Kinora’s moderated community you can swap advice and experiences and know you’re not alone.

And best of all, it’s a positive space, because it was built for one purpose only – to give and receive support – and that purpose has been honoured and carried into the Kinora culture from Day 1. 

To learn more about the benefits Kinora offers, click here.

We’re here for providers

Your clients are our clients. That means we’ll support you to support them, so they can achieve the best possible outcomes in life.

Here’s just a few of the ways we’ll work with you:

Expertise

We have NDIS experts on hand and ready to share their experience and know-how with you

Provider portal

We offer a dedicated, easy-to-use provider portal that allows you to write and submit your invoices, view your invoice history, and check the payment status of each invoice

Prompt payment

We ensure timely payment of invoices (as long as they’re NDIA-compliant!)

Opportunity

We connect you to a community of solutions through Kinora – and to the opportunity to find more clients by promoting your services on the Kinora marketplace

National reach

We operate across Australia, with area-specific teams that know your state or territory

Provider portal – real time information about your payments

Getting paid quickly and knowing where you stand financially is vitally important for every provider. That’s why we developed our provider portal – a simple-to-use tool to help you keep on top of business.

Whether you’re at work or on the go, My Plan Manager’s provider portal ensures you’re only ever a few clicks away from creating and submitting invoices, tracking payments and viewing your invoice history.

Plus, by submitting your invoices via the provider portal, you’ll get paid faster. And who wouldn’t want that?

Looking for an NDIS provider near you?

Clickability is a free provider directory listing providers that deliver a wide range of services across Australia. Start the search for your perfect provider today!

My Plan Manager Clickability 2023

Getting out and about – disability sector events

Whether you’re an NDIS participant, provider, supporter or industry partner, chances are you’ll be looking to connect with experts and peers, keep up to date with information and changes to legislation – and also have some fun!

My Plan Manager is your NDIS ‘un-complicator’. That’s why we stay on top of disability sector events and activities around the country (and share booking information with you) – so you don’t have to. Everything you need will be right here waiting for you, whenever you need to find it.

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FAQs
NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
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