1800 861 272
Contact us
Join now
We’re on hand to support our clients in areas of Australia affected by Tropical Cyclone Alfred. Call 000 if there’s an immediate threat to your safety or the safety of those around you. For urgent NDIS supports, call 1800 800 110. NDIS supports can be approved over the phone in some circumstances. You – or you support coordinator or NDIA contact – can also call us on 1800 861 272.

Five tips for using a plan manager

A young girl with brown hair smiles whilst communicating with an adult using sign language.

If you’ve decided to manage your National Disability Insurance Scheme (NDIS) plan through My Plan Manager, congratulations! You’ve made a safe and smart choice to remove time-consuming paperwork and daily administration off your plate, and have your invoices paid quickly to keep your supports in place.

But, did you know that at My Plan Manager, you also have access to a team of experts who can help you - at zero out-of-pocket cost - to maximise your plan to achieve better outcomes?  To help you to do this, we’ve prepared five simple tips for using a plan manager.

Tip #1: Speak to us if you need guidance about the supports, services and providers you can access with your funding

Understanding what an NDIS plan can cover is a sticking point for a lot of participants, especially when they’re new to the Scheme. That’s why we have a dedicated team of experts who can advise you on what supports, services and providers you can access through your funding, to give you the confidence and certainty to keep moving forward.

To help you get started, we’ve created this free fact sheet that breaks down what each NDIS budget type and support category can cover, to paint a clearer picture of what your plan may fund.

We can also help you to find the right providers and, if ever you happen to run out of funding in one category (which we explain is avoidable in Tip #2), we can show you the different categories you may be able to claim from.

To speak to our team of experts about what your plan can cover, email us at enquiries@myplanmanager.com.au or call us on 1800 861 272 from 8am-5.30pm (ACDT) Monday to Friday.

Tip #2: Get help with budgeting your plan

Just like household budgeting helps to allocate cash to put food on the table, pay utility bills or cover everyday expenses, budgeting your NDIS plan funding can help you to access the supports you need throughout the duration of your plan. A great time to do this is when you start a new plan, or if your plan has been extended or rolled over, and we’re here to help.

If you have a support coordinator, you can also provide them with access to your My Plan Manager client portal, so they can see what funding you have, where you can spend it, and how long it will last – and that means they can also help you to forward plan and budget for the period of your NDIS plan. You can provide your support coordinator (and others) with access to your information through the My Plan Manager client portal by completing this consent form. You can fill the form out on a computer or print it out and complete it in writing. Once completed, you can email it to enquiries@myplanmanager.com.au.

To speak to our team of experts about budgeting, email us at enquiries@myplanmanager.com.au or call us on 1800 861 272 from 8am-5.30pm (ACDT) Monday to Friday.

Tip #3: Access your plan through the My Plan Manager client portal and app

At My Plan Manager, we take time-consuming paperwork off your plate so you can focus on what’s important - like growing your capacity to achieve better outcomes. We do the heavy lifting of managing your plan and processing your payments.

However, for your peace of mind, you may want the ability to track your plan spending, see your budget in a snapshot and check the payment status of invoices through the My Plan Manager client portal. You can even do this on the go through the My Plan Manager app.

We know that swift payment of invoices is essential for providers' peace of mind and vitally important for keeping your supports in place, which is why we show every provider how to help us pay your invoices faster and avoid payment delays.

Tip #4: Speak to us if you believe a provider may be overcharging you

We can answer all your questions about pricing to make sure your providers are charging you correctly. We can check they aren’t charging you more than the rates set out in the NDIS Pricing Arrangements and Price Limits (formerly known as the NDIS Price Guide), which lists the maximum prices that registered providers can charge you for specific supports.

Tip #5: Choose to work with both NDIS-registered and non-registered service providers (which you cannot do if your NDIS plan is Agency managed)

If your NDIS plan is Agency managed – i.e., managed by the National Disability Insurance Agency (NDIA) – you are restricted to using NDIS-registered providers only. When you work with a plan manager like us, you can choose from a deeper pool of service providers, including those who are not NDIS-registered. This gives you greater choice and control with selecting providers you want to work with.

To speak to our team of experts about the tips we’ve covered above, email us at enquiries@myplanmanager.com.au or call us on 1800 861 272 from 8am-5.30pm (ACDT) Monday to Friday.

Updated 18 February 2025

Featured: My Community

10 years. 10 clients. 10 stories.

As we wrap up our 10th year of service in the NDIS, we want to shine a light on those who’ve made it all possible – our incredible clients and the wider disability community.

Meet Jasmine

Jasmine is a caring person who’s taking steps towards her future. She volunteers as a barista, helps tutor her younger siblings and assists her mum Katrina.

Meet Wil

Wil’s a ‘soccerholic’ who’s turned sport into a career.
Featured: My Resources

How do NDIS claims and reimbursements work?

Recoup out-of-pocket expenses where possible to keep your money where it belongs: in your wallet.

What’s a replacement support, and what can it replace?

What exactly is a replacement support, what can it replace, and when?

Tips for excellent NDIS report writing

Provider reports are powerful devices in the NDIS. Here are tips for crafting documentation to support the best outcomes for individual participants.

You may also like...

A side-view shot of man in a wheelchair sitting at a table using a laptop.

How do NDIS claims and reimbursements work?

Recoup out-of-pocket expenses where possible to keep your money where it belongs: in your wallet.
A close up of a happy girl in a yellow sweater.

NDIS eligibility reassessments explained

Eligibility reassessments are a regular fixture in the NDIS. So, what’s the go? Well buckle in – we’ve got you covered!
A person looking defeated in front of a laptop.

The great NDIS exodus

Twenty-one per cent of NDIS providers who responded to a national survey say they’re considering getting out of the sector entirely. Here's what we know.  
A close up of person in a yellow sweater on a grey couch using an iPad.

What’s a replacement support, and what can it replace?

What exactly is a replacement support, what can it replace, and when?
View all resources

Subscribe

Stay up to date with the latest information, updates and NDIS news. Sign up to our e-news today.
For disability sector participants, supporters and advocates.
Subscribe now
For service providers, intermediaries and industry partners.
Subscribe now
NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
© My Plan Manager 2024 | Privacy & Dignity | Terms of Use
arrow-right linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram