A lot of people think that a plan manager holds cash and releases funds directly to participants and providers for items approved by the National Disability Insurance Scheme (NDIS). But this isn’t true.
At My Plan Manager, we follow a specific process to get invoices and reimbursements paid – a process that protects you as our client, as well as us and the Scheme.
Here’s how it works:
Your provider sends us their invoice, or you send us a receipt for reimbursement.
We review the claim to ensure it meets our invoice requirements and aligns with your NDIS plan.
Our technology is the most sophisticated in the sector and allows 32 checks (and counting) to be completed on every invoice – providing confidence that your finances are in safe hands.
It also allows us to scrutinise every invoice to make sure providers aren’t charging more than the rates set out in the NDIS Pricing Arrangements and Price Limits – if they are, we won’t process the claim.
We also verify the services you’ve been invoiced for and make sure they’re being claimed against the correct budgets.
We submit the claim to the National Disability Insurance Agency (NDIA) on your behalf.
The claim will either meet the NDIA’s validation rules or it won’t (it’s not manually reviewed).
To help reduce fraud and non-compliant behaviour, the NDIA has confirmed that, if a claim meets its validation rules, the Agency will release the funds to us within two or three business days.
Some payments may take up to 10 working days to be processed, allowing time for the Agency to undertake more rigorous investigation of claims.
We’ll then make the payment to your provider on your behalf or pay you your reimbursement.
We make a record of each payment, so it's reflected in your plan budget, and you can see it at any time in our client portal and mobile app – and in your monthly budget report, which you can find in the client portal and mobile app too.
Our client portal and mobile app are great for helping you to keep track of your plan budget and see it in real time.
Don’t have access? Contact us and we’ll happily assist. You can email us at enquiries@myplanmanager.com.au or call us on 1800 861 272 from 8am-5.30pm (SA time), Monday to Friday.
While we’re investing into research, technology, and practice to get your invoices paid to the right people swiftly and securely, it’s important to assess and recognise your own risk too, so you can keep your information and funding protected. Here are some tips from My Plan Manager to help protect yourself from fraud.
Updated 18 February 2025
