We spoke with five experienced support coordinators/recovery coaches to get their advice on how providers can attract and serve loyal clients by supporting them to avoid over and underspending their plan funds.
We spoke with five experienced support coordinators/recovery coaches to get their advice on how providers can attract and serve loyal clients by supporting them to avoid over and underspending their plan funds.
Support coordinators have a lot of responsibility on their shoulders. They need to get to know their clients, build relationships of trust with them and their support networks, foster positive engagement with the National Disability Insurance Agency (NDIA) and providers of disability and mainstream supports, and coordinate a team of wrap around supports designed to assist their clients to achieve their goals.
We spoke with five thought leaders in the sector – members of our support coordinator editorial roundtable – and asked them how they navigate their pivotal role as a conduit between their clients and the supports and services they need to achieve their goals and live the lives they choose.
With more than half a million people now participating in the National Disability Insurance Scheme (NDIS) – a figure that’s expected to double during the decade ahead – and 44 per cent of them funded for support coordination, burnout is fast becoming one of the most prevalent issues facing the intermediary community.
The pivotal role of support coordinators – and their impact on the lives of people with disability – can’t be underestimated. That’s why we’ve launched the editorial roundtable, a think tank that brings together support coordinators from across Australia to share insights, experiences, challenges and solutions with others in the disability community.
We’re launching an editorial roundtable – a think tank that will bring together support coordinators from across Australia to share thinking, information, and insights. The roundtable, which will be conducted virtually across the coming months, will deliver engaging and informative content to readers of Insider (My Plan Manager’s e-newsletter for providers).