Finding a service provider that suits your needs can be a lengthy process, but once you find the right person/business it can change your life and help you achieve your goals faster.
At My Plan Manager, we like to keep the choice and control firmly in the hands of our clients, so we don’t like to recommend providers. But we can definitely help you to find all the information you need to make your own decisions about providers.
One of the best things about being plan managed is that you can use any provider, whether they are registered with the NDIS or not. This means you could search on Google or Yellow Pages to find a mainstream provider, like a local cleaner. This might mean you can negotiate cheaper prices. Or you may prefer a provider that is familiar with the NDIS.
MPM has sourced the best of the many NDIS provider search engines and support worker online platforms to help you find service providers and workers in your local community.
NDIS provider directories
We have found that there are some great NDIS provider directories that can connect you with providers in your area, both registered and unregistered. Some of these handy platforms will even give you free assistance to help you to find a provider that will work best for you.
Clickability, Disability Support Guide, Karista and My Care Space are free online directories where you can search for NDIS providers, both registered and non-registered. Simply choose the type of service or product you are looking for and pop in your postcode to be able to see their extensive list of providers in your local area. You can also see what other people have thought of a provider’s service through their reviews.
Clickability offers free over the phone or email support to help you find providers in your local area. When searching for providers you can use additional filters such as access method and age group to find the right provider for you.
Disability Support Guide offer their free online directory Australia-wide. They are also a print and online publication about all things NDIS where you can find a wealth of information.
Karista allows you to seek more information and pricing from providers that you may like to use and, if you wish to, pass your details on to the provider for a call back.
MyCareSpace is an easy-to-use search engine with the ability to find both registered and unregistered providers in your local area. You can choose a distance from your postcode to find providers closer to your home. Or if youd like some assistance, you can tell MyCareSpace what service you are looking for and they can do the searching for you.
Hire your own support workers
Hireup, Mable and Mobility are platforms where you can hire and manage your own support workers. By using these platforms you are in control of choosing who you want and managing their shifts. The prices charged are usually lower than the NDIS price guide.
Hireup is simple and easy to use. You can find local support workers in your local community and pay for them directly with your NDIS funding. Hireup workers are all paid at a standard rate set by Hireup which are well below the NDIS price limits and the support workers don’t require their own ABN. Hireup are NDIS registered and can work with all NDIS participants.
Mable’s platform is also user-friendly and helps you to make connections with workers in your community. Mable users can find workers for both the disability and aged care sector. On Mable you set what price you would like to pay your support worker per hour. Mable is not NDIS-registered, which means they can only work with you if you are self or plan managed.
Mobility’s platform is available to anyone in the community wanting to access services, with babysitters, support workers, aged care workers and therapists all listing their services. Workers on can decide what they charge but it has to be above the award rates and can not be higher than the NDIS price guide limit.
See what others think
Some of the options listed above show reviews from other clients, which is a great way to get more information and learn from the experience of others.
My Plan Manager has created an online community called Kinora, where people with disability and their support network can connect with each other. You can ask questions or share thoughts with the Kinora community, including about service providers. You can also respond to questions and share your knowledge and experience. Kinora is built on inclusiveness, kindness and support, and we make sure it’s a safe space, free from judgement or negative behaviour. Find out more about Kinora.