With all the talk about PACE โ the National Disability Insurance Agencyโs (NDIA) new and improved computer system โ you may have heard rumblings about โrecordingโ or โendorsingโ providers. But what exactly does that mean? Do you really need to do it? And if you do, how do you go about it?
Letโs break it down.
In the new world of PACE, endorsing a provider means a National Disability Insurance Scheme (NDIS) participant โ or their plan nominee, child representative or Public Guardian โ records the providers they regularly work with as part of their NDIS plan.
Once endorsed, those providers are known as โmy providers.โ They get paid more swiftly than those that arenโt endorsed, and they can view parts of your NDIS plan, if you give them your consent.
Youโll hear both terms โ โendorseโ and recordโ โ used. Donโt worry, for this purpose they mean the same thing!
If youโve got a PACE NDIS plan and you access any of the following supports, youโll need to record the providers that deliver them as โmy providersโ:
Importantly, plan managers (like us!) need to be recorded as โmy providersโ to be paid by the NDIA โ but you donโt need to endorse your plan managed supports if you donโt want to.
If your plan hasnโt yet been added to the PACE computer system, you wonโt be able to record โmy providersโ, but once it has, you will.
And, if you choose to self manage your supports, the NDIA says you wonโt need to record your providers at all.
Weโve included some more information about the NDIAโs rules around recording providers below.
Recording โmy providersโ is simple to do. Just follow these steps:
If youโd like to endorse My Plan Manager as your plan manager, weโve made it easy to do just that! Simply fill in this form and give it to your โmy NDISโ contact.
Once youโve recorded your โmy providersโ, theyโll remain recorded on your plan โ unless or until you decide to make a change. If youโd ever like to add or remove a โmy providerโ, you can do so by talking to your โmy NDISโ contact or by calling the NDIS national contact centre and letting their staff know.
If youโve ever had service bookings made for you under the NDIAโs โoldโ computer system, youโre probably familiar with the practice of setting aside funding in your plan to cover the supports you and your providers agree theyโll deliver as part of the booking.
Things are a little different in the new world of PACE, but the changes are designed to make life simpler for participants.
Once your plan is added to the PACE computer system, the NDIA says endorsing or recording a provider replaces the need for service bookings. This means any providers associated with your current bookings (except those that deliver SDA, home and living supports, and behaviour supports) will automatically be recorded as a โmy providerโ โ making the processing of claims easier.
The NDIA has created resources to help participants record their โmy providersโ. The resources are accessible online and include:
Itโs important to remember PACE is new and itโs evolving โ which means there are plenty of changes happening! Make sure you keep up to date on whatโs going on by visiting our regularly updated PACE FAQs web page.
If youโve got a PACE question, weโre here to help. You can email us at enquiries@myplanmanager.com.au or call us on 1800 861 272 from 8am-5.30pm (SA time), Monday to Friday.
Updated 13 February 2025