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We’re on hand to support our clients in areas of Australia affected by Tropical Cyclone Alfred. Call 000 if there’s an immediate threat to your safety or the safety of those around you. For urgent NDIS supports, call 1800 800 110. NDIS supports can be approved over the phone in some circumstances. You – or you support coordinator or NDIA contact – can also call us on 1800 861 272.

Client Portal

A better way to stay on top of your plan’s budget
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What our clients are saying about the portal:

“I have just checked in to my portal. I love it, it’s is so clear and straight forward. Easy to use, thank you.”
Felicity

“Very easy to use.”
Anne

“I like the magic link that is emailed to you when requesting to log in to the portal.”
Scott

Our client portal gives you real-time information about your NDIS plan budgets and invoice payments.

The portal is accessible and has the latest security features so your privacy and information are secure.

You can choose who else you would like to give portal access to, for example a family member or support coordinator.

What can I do on the Client Portal?

The portal lets you see all the spending and the budgets in your plan, whether you’re at home or on the go. You can:
View your plan budget
See all support categories and support areas, right down to the support items. You can even add support items.
See up-to-date spend
As soon as an invoice is approved for payment, your budget is updated in the portal.
Check claim history
See the details of all current and past claims, including copies of invoices. Run reports about your spending.
Send invoices
You can upload and submit invoices directly into the portal for us to process.

Not a client of My Plan Manager yet?

When you join My Plan Manager’s leading plan management service, you also get access to our state-of-the-art client portal.

Find out how to sign up

Why choose My Plan Manager?

My Plan Manager was one of Australia’s first plan management services – and today, we’re the largest in the country. Our experts have the experience and know how to help you get the most out of your NDIS plan.
No cost to you
Prompt payment
Freedom of choice
No cost to you
Our fees are paid for separately by the NDIS and don’t come out of your support budget.
Prompt payment
My Plan Manager pays the majority of invoices within three working days of receipt, ensuring your NDIS budget is up to date, and your service providers are paid promptly.
Freedom of choice
With My Plan Manager, you can choose the support you want from any service provider – not just NDIS registered providers.
Budget tracking
Your budget balances are automatically updated once invoices are paid, so you’ll always know how much you’ve spent and how much is left in your budget. You can view your budget at any time by using our secure client portal or mobile app, or by getting in touch with us.
Safety and security
Our team makes sure your NDIS budget and private information is always secure. We check for unusual spending and get in touch if we haven’t heard from you for a while.
Countinuous improvement
We’re focused on continuous improvement – and always working on making our service better. By listening and acting on what you and your service providers say, we continue to maintain our reputation as Australia’s plan manager of choice.
Budget tracking
Safety and security
Continuous improvement
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NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
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