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Take the stress out of NDIS with My Plan Manager

My Plan Manager helps you maximise your NDIS plan, so you can focus on what matters most. We support you to manage your NDIS plan funding in Gladstone & Australia-wide

A diverse range of happy clients from the My Plan Manager Community
Gladstone

The NDIS My Plan Manager Community

To help you understand NDIS Plan Management and learn more about our Gladstone community, explore stories over at our blog.

What is NDIS Plan Management?

Some people think NDIS plan managers just pay invoices. Not us. We work with you to maximise the benefits of your NDIS plan so you can live your best life.

Manage Providers

My Plan Manager sorts out the admin with your Gladstone providers, so you don’t have to.

Process Payments

We receive invoices and pay them for you so you can save hours every week on dreaded admin.

Handle Your Finances

We help you manage your budget, keep track of your funds and take care of the required financial reporting for you.

The Choice is Yours

A Gladstone plan manager gives you total control over your NDIS service providers, unlike agency management, where you are restricted to registered providers.

NDIS Plan Management in Gladstone Explained Further

A Gladstone NDIS plan manager helps you maximise your plan and saves you time by dealing with your providers, managing your budget, paying your invoices, and giving independent guidance.

An NDIS plan manager will pay providers for supports delivered. NDIS plan managers will help you monitor your funds, and provide financial reporting.

What our NDIS Plan Managed Clients Are Saying:

“We have been with My Plan Manager for over 2 years to help me navigate my son’s NDIS plan. It is so easy with My Plan Manager – great communication, invoices paid on time, easily accessible, just a wonderful service. I am completely at ease knowing they are overseeing the plan. Highly recommend.”

JOANNE
Melbourne, VIC

“Submitted invoices are always paid very quickly a few days after the claims are submitted. The portal and mobile apps are very user-friendly and very easy to navigate. The process of making claims is very smooth. I would highly recommend.”

JORDAN
Sydney, NSW

Highly recommend. Great customer service which is absolutely vital. Thank you”

ROBYN
Brisbane, QLD

My Plan Manager
4.7
Based on 151 reviews
Salty Salts
Salty Salts
09:36 01 Sep 21
I cannot speak more highly of My Plan Manager. The NDIS journey has been very difficult at times and I believe there are many who make promises, take their cut of the funding and do not deliver. MPM is the only exception I have encountered. I am a little hesitant to rave too much in fear that they become too busy to continue with the high level of support they deliver. Well done guys and thank you so much for your continued support.
Jo Jose
Jo Jose
05:28 25 Aug 21
From a provider's point of view, "My Plan Manager" attends to paying my invoices for client's services quickly and respond to any correspondence efficiently.
Mark Frost
Mark Frost
08:57 22 Aug 21
Myplanmanager behind the phone and behind the scene staff are awesome ,never a problem, always have the clients best interest in the fore, I get the feeling everytime I have had to talk face to face, that this organisation cares, really person centered and this, fundamentally is the reason why we all do what we do..they get it.
TeeKay
TeeKay
00:34 21 Aug 21
The best plan manager without a doubt. The feedback from my providers as well as my own experience leaves me without a doubt they are the best. One fault, their app, I know they are working on new and improved updates and I hope they can deliver what is needed sooner rather than later.
Richard Milne
Richard Milne
10:42 19 Aug 21
I took up with MPM rather than stay NDIA managed. I do not regret my decision. MPM gives me sms notifications for all invoices received and I have 24hr access to the online portal. All phone queries have been handled professionally and promptly; with friendly helpful staff, happy to be of help. Can't recommend MPM highly enough.
Ian Elliott
Ian Elliott
00:10 19 Aug 21
Brilliant customer service and communication. We always know just where we are with payments and who is being paid. They let us know what is left in the plan and from what area of the plan. They pay promptly and are trustworthy.

Learn more about the MPM Community

Provider Management

Let us do the juggling. We can work directly with all your NDIS providers to ensure payments and invoice processing are seamless. Our online portal and mobile app make it easy to keep track of your budget.

Invoice Processing

Let’s be frank. Paying invoices probably isn’t your idea of fun, but the good news is — we love it. My Plan Manager receives invoices from your providers and pays them directly on your behalf. It’s fast, easy, and best of all, you don’t have to do it.

Claim Lodgement

If logging into the Government’s NDIS portal doesn’t fill you with joy, help is at hand. My Plan Manager lodges your claims for you so you can spend your time doing something that makes you feel good instead.

Budget Management

Get the most out of your Gladstone NDIS budget. We are here to help you manage your spending and make sure you are getting the best possible value. Don’t risk under or overspending. Our experts are here to support and guide you.

Your Choice of Providers

If you are currently NDIS agency managed, you are restricted to using only NDIS registered providers. We give you the choice of any provider, so you can choose the best care and services for you and your budget

It Costs You Nothing

Plan management fees do not come out of your support budget. They are calculated in addition to your care needs and paid for separately by the NDIS. This means that there is no out of pocket cost to you.

Resources

Helpful resources for anyone on the NDIS

Interesting articles and handy guides to help anyone maximise the potential of their NDIS plan in Gladstone.

Provider Management

Invoice Processing

Claim Lodgement

Budget Management

Your Choice of Providers

It Costs You Nothing

WHAT DOES AN NDIS PLAN MANAGER DO?

An NDIS plan manager helps you maximise your plan and saves you time by dealing with your providers, managing your budget, paying your invoices, and giving independent guidance.

How Does My Plan Manager Work?

Some things in life are complicated but managing your NDIS funding doesn’t have to be one of them. My Plan Manager helps you get the most out of your plan, at no cost to you. Here’s how it works:

1

Join the NDIS

If you haven’t got one already, you need an NDIS plan that includes Improved Life Choices.

2

Join My Plan Manager

Get set up on the portal and download the app.

3

Notify Your Providers

As soon as you’re set up in our system, you can tell your providers to send their invoices straight to My Plan Manager for processing. It’s that easy.

4

Book a Chat

Once you have joined MPM, book in a free budget chat with our friendly experts .

5

Relax

Have a cuppa while we sort out the rest! You’ll get a text message when we’re about to pay an invoice, so you’re always in the loop.

Why Choose My Plan Manager?

My Plan Manager is one of Australia’s first plan management services. We are also Australia’s largest plan manager, which means our team of experts have the experience and know how to help you get the most out of your NDIS Plan.

Mother smiling at camera with child on her knee

No Cost To You

Our fees are paid for separately by the NDIS and don’t come out of your support budget. They are set by the NDIS, in their official price guide.

Helpful staff member in call centre

Prompt Payment

MPM pays the majority of invoices within 3 working days of receipt, ensuring your budgets are up to date, your service providers are paid promptly and there is less hassle for you.

Freedom of Choice

With My Plan Manager, you can choose the support you want from any service provider – not just NDIS-registered providers.Man smiling in the street

Mother and son play with tablet device together

Up to Date Budget Tracking

Your budget balances are automatically updated once invoices are paid, so you will always know how much you have spent and how much is left in your budget. You can view your budget at any time using our secure portal, app, or by getting in touch with us

Father and daughter placing heads together laughing

Safety & Security

Our team keeps an eye on your wellbeing and your budget, making sure your private information is always secure. We check for unusual spending out of your plan and reach out if we have not heard from you recently.

Father smiling holding happy son on playground

A Commitment to Improvement

We will never stop working on making our service better. By listening to what our clients and their service providers say we remain the Plan Manager of choice for more Australians.

Are You an NDIS Provider?

Learn More About Working With Us

On The Go With Our NDIS Mobile App

Push Notifications

Review new invoices instantly, we let you know right away of any new submissions.

Pay Now

Generate a virtual credit card to pay for services on the spot – no money out of your pocket.

Manage Multiple Accounts

One user with one login can now manage multiple NDIS participants. Switch easily between plan views.

Invoice Status Icons

Easy to read status icons clearly indicate the current status of submitted invoices

NDIS Plan Management F.A.Q

Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers. Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan.

How do I find and connect with a Gladstone plan manager?

You can contact us on 1800 861 282 to discuss how My Plan Manager NDIS Management services can assist you to get the most out of your NDIS funding.

How can I have plan management?

At your planning meeting, you can tell NDIS staff that you would like a plan manager to support you. The NDIS will include funding in your plan to pay for your plan manager.

This is separate from your other services and supports in your budget. If you are mid-plan and want to change, contact ndis.gov.au on 1800 800 110 to discuss how you can include plan management in your plan.

After I have connected with a plan manager, what do I do?

Once you have connected with an NDIS Plan Manager, you should create a service agreement. A service agreement outlines the services to be provided, how these services will be provided and how long they will be your plan manager.

How do I change plan managers?

You can choose your plan manager. You can also change your plan manager during your plan. If you wish to change, you will need to tell your plan manager. They will provide you with information about your plan and help you to change.

How Does NDIS Funding Work?

There are three types of support budgets that may appear in your NDIS plan: core, capacity building and capital supports.

Your NDIS planner will tailor your NDIS plan with support budget categories and funding connected to achieving your goals and supporting you in your day-to-day life.

For more information visit our NDIS Funding Explained resource.

How Does NDIS Plan Management Work?

My Plan Manager simplifies your NDIS experience so you can get the most out of your plan and your life. To work with My Plan Manager you need to have an NDIS plan which includes ‘Improved Life Choices’. This covers all plan management fees so there’s no cost to you. If you already have Improved Life Choices — good news! If you don’t currently have Improved Life Choices, don’t worry.

Should a plan manager advise you when NDIS funds are low?

Yes, a plan manager should provide regular reports and statements to you directly. 

When a plan manager has identified overspend or underspend, the plan manager should advise you as soon as possible, regardless of reporting frequency. 

Should a plan manager advise a provider when NDIS funds are low?

No, a plan manager should contact you directly. 

This will allow you to contact your provider, support coordination provider or partner in the community, to discuss current service delivery arrangements and make any required amendments. 

Should invoices for supports and services include the provider’s ABN?

Yes. If your provider is registered for an ABN, their invoice must display a valid ABN.

If you are providing an invoice without an ABN to your plan manager, your provider must complete the ATO’s Statement by a supplier not quoting an ABN form.

Who is responsible if a provider submits an invoice to a plan manager and there are not enough funds available?

Inappropriate use of government funds or fraud are serious matters.

A plan manager may be liable to repay any amounts which have not be spent in accordance with your plan.

For more information see the Provider Payment Assurance Program.

If I change plan manager, who is responsible for paying my ‘old’ invoices?

If you change your plan manager, the new plan manager becomes responsible for the ongoing management of your plan. 

This includes to process payments on your behalf, irrespective of the date the services were rendered or the invoice date. This is to ensure that any late invoices issued by a provider from earlier in the plan period are able to be paid. 

The NDIA expects payments of this kind will only be required in special circumstances.

What is the difference between a plan manager and a support coordinator and a partner in the community?

A plan manager will pay providers for supports delivered. A plan manager will help you monitor your funds, and provide financial reporting.

A support coordinator will support you to understand and implement supports included in your plan. A support coordinator will link you to providers and other community and government services. A support coordinator will also support you to build skills and direction.

An NDIS Partner in the Community delivering Local Area Coordination or Early Childhood Early Intervention Services may provide plan implementation and monitoring support to you. Partner organisations are appointed by the NDIA to help you understand the NDIS, and find providers of support suited to your needs.

Can I pay my providers more than the limits set in the NDIS price guide?

No. If you are using a Plan Manager, providers cannot charge more than the price limits outlined in the NDIS Price Guide and Support Catalogue.

What other costs can plan managers charge?

From 1 July 2020, plan managers can claim for supports not delivered in person. This includes travel costs incurred to deliver supports.

Our easy to use Online Portal

Securely log in to view your NDIS plan. Keep track of your budget and submit or review invoices on your computer, tablet or mobile.

Close up of the MPM Client portal displayed on a tablet

About Gladstone

Gladstone is a coastal city in the Gladstone Region, Queensland, Australia. Gladstone, together with Boyne Island and Tannum Sands, had an estimated urban population of 45,130 at June 2018. This urban area covers 246.1 km².

My Plan Manager: NDIS Plan Management