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Supporting NDIS participants across Australia

No fuss, lots of security, and the heavy load of paperwork lifted from your shoulders – all while you remain in the driver’s seat for your NDIS journey. That’s what My Plan Manager is all about.

When you become our client, we’ll look at your NDIS plan and the supports you’re using (or those you want to use), and we’ll start working with you to make sure your funding is being spent correctly. We’ll deal with your providers and review and process your claims – making sure everything looks right before we send it to the National Disability Insurance Agency.

And while you’ll retain control, you’ll also find you have a lot more time to enjoy life outside of the NDIS. And who doesn’t want that?
NDIS ParticipantsNDIS participants

Trust

Almost 50,000 NDIS participants supported

Reliability

60,000+ providers in our network

Expertise

Australia’s first and most experienced plan manager

Australia-wide

Supporting people with disability across the nation

Choose Australia’s top NDIS plan manager

Clients - Why Choose My Plan Manager
Each of our 50,000+ clients has a different reason for choosing us to be their NDIS plan manager.

Some place their trust in our anti-fraud technology and the protection it offers them and their funding. Some enjoy staying in control of their budget with the help of our user-friendly client portal. And some share our values and want support from a team that’s kind, genuine, innovative and inclusive.

We have clients who tell us they like being able to pick up the phone to speak with our friendly NDIS experts, and others who appreciate the way we rally behind the nation’s disability community.

But no matter where they live – from the bush to the beach, and in between – our clients have one thing in common. Us! Australia’s #1 NDIS plan manager.
Clients - Why Choose My Plan Manager

The benefits our clients enjoy


From our expertise and tailored support for participants, through to our values, tools and sophisticated tech, we’ve developed a market reputation as an NDIS plan management powerhouse.

Our clients benefit from everything we bring to table as Australia’s first and largest plan manager – leaning on the support of the nation’s leading provider so they can stay in control of their NDIS funding and their lives.

Here’s what we have to offer.
More clarity, less confusion
Getting the most from your NDIS plan starts with understanding how your unique NDIS funding works. We’ll turn confusion into clarity with tailored guidance and help set you up for success.
More time, less admin
Say goodbye to that stack of invoices and pile of sticky notes. We’ll deal with your providers, process your invoices, and speak with the National Disability Insurance Agency about your claims so you don’t have to.
More control, less guesswork
Our client portal (web and app) will show you your NDIS budget and claims history in real time, and you’ll be able to use it to submit invoices and reimbursement requests too. That means you’ll know exactly how much funding you have available, which claims have been processed, and which payments have been made.
More compliance, less concern
Every invoice we process undergoes more than 30 automated checks to ensure it’s compliant with National Disability Insurance Agency requirements, so we can keep your funding secure and deliver speedy, accurate payments for everyone.
More connection, less isolation
We’re committed to creating an inclusive Australia where everyone has the opportunity to reach their full potential. Our values centre around being kind, genuine, innovative and inclusive, and drive everything we do.

Client success stories

Find out more
Day in, day out we support Australians with disability – providing a trusted team of experts (and some brilliant tech and tools!) to set them free from financial administration and keep them in control of their NDIS funding and their plans.
Clients - Success Story
My Plan Manager has been great. I like using the client portal and getting an SMS whenever an invoice has been raised to see what’s happening. They’re on the ball if a claim isn’t right and they know what the requirements are.
Adrian (Brother of Linda, a longstanding client of My Plan Manager)
Clients - Client Portal and Mobile App

Stay in control with our client portal

Clients - Client Portal and Mobile App
Our client portal (web and app) not only lets you and your chosen supporters submit invoices and claims for reimbursement, but it also provides an easy-to-use tool that ensures you stay in control of your NDIS funding. 

See what you have, how much you've spent, what you've spent it on, and how much is left – anywhere, anytime.

Resources for NDIS participants

Browse our collection of tips, tricks and resources for NDIS participants below. If you’re new to the NDIS, you might like to begin with ‘How does NDIS funding work’.

Keeping your information safe

Keeping your information safe and secure is vital. If you want other people – like family members or support coordinators – to be able to access information and discuss your plan with us, you’ll need to complete a Client Consent to Obtain and Release Information form, so we know who to provide that access to.

You can fill the form out on your computer or print it and complete it in writing. Once you’ve filled it out, please email it to enquiries@myplanmanager.com.au or mail it to us c/o My Plan Manager at Level 9, 400 King William Street, Adelaide SA 5000.

Clients - Keeping Your Information Safe
Clients - Keeping Your Information Safe

Your rights

Every NDIS provider – registered or not – is required to adhere to the NDIS Code of Conduct.

If you have concerns about any of your providers, there are people who can help. You can contact the NDIS Quality and Safeguards Commission or call My Plan Manager on 1800 958 018. You can also email us at enquiries@myplanmanager.com.au.

Clients - Your Rights
Clients - Your Rights

FAQs for NDIS participants

Clients - FAQ

Accessing supports under the NDIS begins with connecting with the National Disability Insurance Agency or an NDIS partner – a team member of a community-based organisation funded by the Agency to help deliver the NDIS in some parts of Australia.

You can determine if you’re eligible to join the NDIS by using this checklist. If you meet the requirements, you’ll be supported to submit an application. Then, you’ll wait for the Agency’s decision.

You can learn more about applying for the NDIS here.

Once you’re accepted into the NDIS there are three options for managing your funding. You can choose to have it managed by the National Disability Insurance Agency (Agency managed), you can self manage, or you can ask for an additional category of funding that’s specifically set aside to pay for plan management services.

You can also choose more than one option and take different approaches to different parts of your NDIS plan.

Think plan management is right for you? There’s no cost involved – all you need to do is ask!

If you don’t have funding for plan management included in your NDIS plan, you just need to let the Agency’s staff know you’d like a plan manager to support you, and they’ll take it from there.
We remain neutral about the providers our clients choose to work with. That means we don’t recommend or refer any NDIS business or sole trader to our clients – choice and control is theirs!
If you’re seeking to share your expertise and services, try joining Kinora, our free online community for people with disability, their supporters, peers, NDIS experts, disability sector professionals and service providers.

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View all resources
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