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We'll be updating our systems this weekend (23-24 November) and you may experience intermittent outages of our client portal (web and app) and provider portal. We hope you understand - maintaining our systems is vital for delivering excellent service to our clients and their providers. If you have issues logging in, please try again a little later. 

My Plan Manager provider portal

Used by thousands of providers Australia-wide, My Plan Manager’s provider portal is the better way to send and manage your NDIS claims.
Provider Portal Banner ImageProvider Portal Banner

What can I do in My Plan Manager’s provider portal?

My Plan Manager’s provider portal allows providers to create, upload and submit invoices, and track their payment status in real time. It’s the ultimate tool for managing your NDIS claims!
Whether you’re in the office, on the road, or at home, you can log in to our provider portal to:

Create, upload and submit invoices

Use our e-invoice feature to generate invoices by simply typing in the details, or upload and submit your prepared invoices for processing.

Check invoice payment status

Keep up to date with the payment status of your invoices – in real time.

View invoice history

Access a detailed history of all the current and past invoices you’ve submitted, for use at meetings or at tax time, or just for your records.

Why choose My Plan Manager’s provider portal?

Providers choose to use My Plan Manager’s provider portal because it’s:
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Custom-built

Designed especially for NDIS providers, every feature supports you to manage your NDIS claims.

Mobile

Accessible online on any device, it can go wherever you do – and give you the information you need at the click of a button.

Passwordless

With single-use code log in, you’ll never have to remember or reset a password again.

Getting started with My Plan Manager’s provider portal

Getting started with My Plan Manager's provider portalGetting started with My Plan Manager's provider portal
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Step 2: Go to the provider portal
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Step 3: Enter your email address or mobile phone number
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Step 4: Wait for the email or SMS with your single-use code
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Step 5: Enter the code to complete your log in
Getting started with My Plan Manager's provider portal

Frequently asked questions about My Plan Manager’s provider portal

Provider portal FAQsProvider portal FAQs

Once you’ve been set up as a user, you can log in to the provider portal through a simple, passwordless log in process – just follow these steps:

  1. Visit the provider portal log in page here
  2. Enter your email address or mobile phone number to receive your single-use log in code
  3. Enter the code in the log in page and you’ll be logged in.

Why no password? Well, not only can passwords be difficult to remember, but they can also easily be guessed by cyber criminals. By removing password log ins, we’ve increased the security of our provider portal and your information.

Each single-use log in code lasts for 15 minutes. If your code expires before you’ve logged in, simply enter your email address or mobile phone number again to generate a new one.
Prepared invoices should be uploaded to the provider portal in JPG or PDF format. If you don’t have JPG or PDF formatted invoices, you can use the e-invoice feature built into the provider portal to create and submit invoices simply by typing in the details.
Yes! You can upload up to 10 invoices at a time, and even for multiple clients.
Yes. If you’ve provided multiple services to a client, you can add each of these to a single invoice using the in-built e-invoice feature. We’ll handle processing of the claim for each service.
No. If you need to update your business details, please contact us.

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NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
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