Our NDIS experts are available to support you and your clients today!
We offer a swift and seamless onboarding experience that starts with signing our service agreement – available in three different formats.
All three versions say the same thing, and explain the responsibilities of everyone involved, so your clients can choose the one that presents information in the style that suits them best.
Let's get started!
My Plan Manager Service Agreement
My Plan Manager Plain English Service Agreement
My Plan Manager Easy Read Service Agreement
Keeping our clients' information safe and secure is vital. If they want other people – like you or their family members – to be able to access information and discuss their plan with us, they’ll need to complete a Client Consent to Obtain and Release Information form, so we know who to provide that access to.
They can fill the form out on a computer or print it and complete it in writing. Once they’ve filled it out, all they need to do is email it to [email protected] or mail it to us c/o My Plan Manager at Level 9, 400 King William Street, Adelaide SA 5000.
Knowing what funding they have, how much they’ve spent, what they’ve spent it on, and how much is left in their budget – these are important parts of life for every NDIS participant.
That’s why we created our client portal and mobile app. For our clients, and their support coordinators, it’s like having My Plan Manager’s team of experts right there with you – 24 hours a day, seven days a week.
Look inside the client portal (for clients not yet on PACE).
Getting paid quickly and knowing where you stand financially is vitally important for every provider. That’s why we developed our provider portal – a simple-to-use tool to help you keep on top of business. Whether you’re at work or on the go, My Plan Manager’s provider portal ensures you’re only ever a few clicks away from creating and submitting invoices, tracking payments and viewing your invoice history.
There’s no doubt about it, the NDIS is a complex beast, and managing funding (on top of everything else!) can be exhausting. That’s where we come in. Learn more about how My Plan Manager supports NDIS participants across Australia.
We know swift payment of invoices is vital for clients and their providers. To streamline the process and help providers get paid faster, we encourage our clients to send their providers this letter, which lets them know where to submit their invoices (and what information to include).
Every time we receive an invoice from a provider, our client (or their primary contact) receives an SMS notification to let them know who's claiming from their plan and how much they’re claiming.
That means they have peace of mind knowing they can contact us to query any invoices that don’t look quite right. They can switch SMS notifications on by calling us on 1800 861 272 from 8am-6pm (SA time), Monday to Friday.
And, for an added layer of protection, our clients can also elect to block automatic payment of invoices from certain providers or set up automatic approvals for payments greater than $20,000 – they just need to give us a call.
We know that the NDIS is ever-changing and, even for those with experience, that means it can be challenging to navigate. That's why we partnered with DSC – Australia's leading training, conference and consulting group specialising in the NDIS – to explore support coordination basics.
Together, our NDIS experts have packaged their advice into three informative videos for support coordinators. Whether you’re new NDIS support coordination or experienced in the sector and looking for a refresher, there’s something here for everyone.
Check out the videos below.
We dive into the role of NDIS support coordination so you can master the basic principles of working with participants.
We explore capacity building: what it is, why it’s needed, and the role support coordinators play in facilitating it.
We break down the NDIS funding criteria so you know what a participant’s plan can cover – and what it can’t.
