1800 954 294
Contact us
Join now

Tips for quick reimbursements

Close up of the MPM Client portal displayed on a tablet

We know getting paid quickly is important, so here are a few things you should include when sending a reimbursement through to us, so you get paid fast.

When you pay a provider upfront for a service you want to be reimbursed for the costs as quickly as possible, so you aren’t left out of pocket. There are some things you can do so your reimbursement goes to the right place straight away and we can get the money back to you quickly.

What should I include in the reimbursement email?

The most important thing is your email subject line. When emailing a reimbursement to us, the email subject line for reimbursements you should include one of these words or phrases:

  • Reimburse
  • Paid to me
  • Paid by me
  • Receipt

Including one of these clear instructions in the subject line of your reimbursement email will make sure you get your money back as soon as possible. Our payment system recognises these and sends your email to the right place.

Where should I send a reimbursement?

Send your reimbursement requests to our accounts inbox – [email protected] – the same place you send your regular invoices for payment.

This way it will go straight to the right team for processing asap.

You can also submit reimbursements through our online client portal. Simply select ‘Submit Claim’ and then click on Pay To > Myself for reimbursements.

Featured: My Community

Art for everyone

Great art makes the audience feel something – and for collaborators Grace Colsey (they/them) and Jaziel ‘Jazz’ Siegertsz (he/him), they want their audience to feel seen, connected and inspired.

Ready to work

Disability Employment Service providers support people with disability to prepare for employment, find a job and work towards succeeding in their chosen path.

Kinora – a world of possibilities at your fingertips

A free-to-access community that’s close-knit, solutions-focused, and there to lift its members up is great for everyone!
Featured: My Resources

Knowledge is power: what you need to know up front to get the most out of your NDIS plan

We’ve gathered the information you need to know from the beginning of your NDIS journey, so you can get the most out of your NDIS plan.

Unleash your inner traveller

The summer holidays are fast approaching and, whether you’re off to explore your home state, planning a trip to an Australian destination, or travelling further afield, there’s lots to consider and get excited about. After all, the anticipation of a holiday can be almost as exciting as the trip itself! But how can you get creative, so you have the supports you need to assist you on the holiday of your dreams? Read on.

How to spot a scam: tips for NDIS participants

Keeping your NDIS funding secure is important! Here's a guide to common scams designed to steal your personal information.
You may also like...
Creative producer and performer, Grace Colsey, performs with a ukulele on a dimly lit stage.

Art for everyone

Great art makes the audience feel something – and for collaborators Grace Colsey (they/them) and Jaziel ‘Jazz’ Siegertsz (he/him), they want their audience to feel seen, connected and inspired.
Three workers wearing smart clothes smile at the camera.

Ready to work

Disability Employment Service providers support people with disability to prepare for employment, find a job and work towards succeeding in their chosen path.
A person in a wheelchair uses their laptop.

Kinora – a world of possibilities at your fingertips

A free-to-access community that’s close-knit, solutions-focused, and there to lift its members up is great for everyone!

Subscribe

Stay up to date with the latest information, updates and NDIS news. Sign up to our e-news today.
For disability sector participants, supporters and advocates.
Subscribe now
For service providers, intermediaries and industry partners.
Subscribe now
NDIS provider number: 405 000 1826

My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
© My Plan Manager 2020
arrow-right linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram