If you have questions about your National Disability Insurance Scheme (NDIS) application…
If you’re stuck with the application process, or not getting a response or the outcome you wanted…
This article explains where to get help with your NDIS application.
If you want to apply for the NDIS, we explain the application process here.
Once you have checked that you are eligible for the NDIS, the next step is to make an NDIS Access Request for the National Disability Insurance Agency (NDIA) to review.
You can contact your Early Childhood Early Intervention partner or your local NDIA office who can put you in touch with a Local Area Coordinator.
Alternatively, you can ask a friend, family member or your doctor to help you with your NDIS Access Request…
Or it could be worth contacting a disability advocacy group near you help guide you through the process of applying for the NDIS.
You can find a disability advocacy group in your local area here.
Once you have made an access request, the time it takes for the NDIA to make a decision can vary. You should get an answer for you access request within 21 business days (around a month).
If your access request is accepted, the NDIA will get in touch to set up a planning meeting to discuss your needs. Read our tips on preparing for your planning meeting here.
We realise that the NDIS can be hard work, and it’s important for people with disability to connect with each other for help and guidance.
That’s why we’ve launched Kinora – an online community where people with disability and their supports can get advice from each other and expert NDIS coaches.
You don’t need to be in the NDIS or an My Plan Manager client to join. Kinora welcomes anybody considering or in the NDIS.
Follow up with your Planner, Local Area Coordinator or local NDIA office if it’s been a month and you haven’t heard back.
If you’ve applied for the NDIS and didn’t get the outcome you wanted, or you’re not happy with how it’s been handled, you have every right to complain.
You can do this by emailing [email protected], or submitting a complaint directly to the NDIS Quality and Safeguards Commission.
It could also be worth contacting a Disability Advocacy Group who can support and guide you.
You can find a Disability Advocacy Group in your local area through the Disability Advocacy Finder – simply type in your postcode to search for groups in your local area.
Disability advocacy groups exist to protect and defend the human rights of people with disability and may be able to work with you.
If your application is successful and you need help or guidance with your NDIS plan, contact us by phone or email and our team will assist.
