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Who can help me with my NDIS application?

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If you have questions about your National Disability Insurance Scheme (NDIS) application…

If you’re stuck with the application process, or not getting a response or the outcome you wanted…

This article explains where to get help with your NDIS application.

If you want to apply for the NDIS, we explain the application process here.

Once you have checked that you are eligible for the NDIS, the next step is to make an NDIS Access Request for the National Disability Insurance Agency (NDIA) to review.

If you need help filling out the Access Request or making an Access Request call…

You can contact your Early Childhood Early Intervention partner or your local NDIA office who can put you in touch with a Local Area Coordinator.

Find an NDIA office near you.

Alternatively, you can ask a friend, family member or your doctor to help you with your NDIS Access Request…

Or it could be worth contacting a disability advocacy group near you help guide you through the process of applying for the NDIS.

You can find a disability advocacy group in your local area here.

Alternatively, you can use the ‘Ask Izzy’ disability advocacy finder to get help applying for the NDIS.

Once you have made an access request, the time it takes for the NDIA to make a decision can vary. You should get an answer for you access request within 21 business days (around a month).

If your access request is accepted, the NDIA will get in touch to set up a planning meeting to discuss your needs. Read our tips on preparing for your planning meeting here.

How can I get advice from people who’ve been through it before?

We realise that the NDIS can be hard work, and it’s important for people with disability to connect with each other for help and guidance.

That’s why we’ve launched Kinora – an online community where people with disability and their supports can get advice from each other and expert NDIS coaches.

You don’t need to be in the NDIS or an MPM client to join. Kinora welcomes anybody considering or in the NDIS.

If you’re not hearing back about your Access Request

Follow up with your Planner, Local Area Coordinator or local NDIA office if it’s been a month and you haven’t heard back.

What if I’m unhappy with the outcome?

If you’ve applied for the NDIS and didn’t get the outcome you wanted, or you’re not happy with how it’s been handled, you have every right to complain.

You can do this by emailing [email protected], or submitting a complaint directly to the NDIS Quality and Safeguards Commission.

It could also be worth contacting a Disability Advocacy Group who can support and guide you.

You can find a Disability Advocacy Group in your local area through the Disability Advocacy Findersimply type in your postcode to search for groups in your local area.

Disability advocacy groups exist to protect and defend the human rights of people with disability and may be able to work with you.

Contact us

If your application is successful and you need help or guidance with your NDIS plan, contact us by phone or email and our team will assist.




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