News and information

Service agreements set out in writing what a client can expect from you, and what you expect from them. Here's how to write a good service agreement.

Here's a checklist of what to know and do when working with clients, mapping out the support coordinator role and breaking it down into more manageable steps.

When you’re in the business of working with humans, it’s inevitable that tricky conversations are going to come up. Here's how to have difficult conversations with clients.

Did you know that people with disability can access a translator for free, and with minimal hassle, to support them when speaking with us? My Plan Manager uses the Australian Government’s Translating and Interpreting Service (TIS National), which has translators in 160 different languages. To access a translator, just call…

We’ve broken the NDIS journey into five key milestones that you may encounter, including applying for the NDIS, planning your goals and assessing your plan.

Do I have to tell a provider we're paying with NDIS funding? No! Do I have to pay for my support worker's meals? No! Do I need to have a service agreement? Maybe.