Providers

For Providers

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  Empathy fatigue: the cost of caring

  Twelve years ago, while teaching a class of 30 young children - three of them with cognitive and physical disabilities - I became a statistic. I was a burned out teacher who left the profession within five years of training.
  24 May 2022
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  The top five questions participants in the National Disability Insurance Scheme (NDIS) ask, and why

  Understanding clients is key to providing better service. That’s why My Plan Manager recently interviewed Emma, Managing Director of One Tribe Australia, to find out what questions clients are asking – and why.
  21 March 2022
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  Your client’s access request to the NDIS is successful. What next?

  Over the past few weeks, we’ve been discussing National Disability Insurance Scheme (NDIS) access and eligibility on Kinora – our free online platform for NDIS participants, their families and supports.
  1 March 2022
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  For service providers: Helping My Plan Manager pay your invoices faster

  We know swift payment of invoices is essential for providers’ peace of mind – and vitally important for keeping client supports in place!
  8 February 2022
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  For service providers: What do Local Area Coordinators (LACs) do?

  Did you know that LACs provide a free service that helps all people with disabilities? My Plan Manager welcomed a special guest to explain what LACs do.
  27 January 2022
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  A simple way to amend invoices submitted to My Plan Manager

  If you’ve submitted a provider invoice that shows an incorrect charge, not to worry. There's a simple fix to avoid double handling so we can process your payment faster, and avoid you having to return funds back to My Plan Manager.
  9 August 2021
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  Is the NDIS Code of Conduct part of the way you do business?

  The NDIS Code of Conduct is an important way to make sure all National Disability Insurance Scheme (NDIS) providers and their employees understand their responsibility to clients.
  1 April 2021
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  Let's talk about accessible communications

  When you send your customers information, it’s important to make sure everyone can access and understand it, no matter what their ability or situation.
  27 January 2021
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  For providers: How to meet the needs of your NDIS clients

  Tailoring your support to meet the needs of each individual client will make your service more appealing to more participants in the NDIS. Here are our tips on how to do it.
  27 October 2020