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Changes to reimbursements

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Changes to the way in which client reimbursements are managed have come into effect to ensure compliance with National Disability Insurance Agency (NDIA) requirements.  

To date, our clients have been able to make purchases that fall within their plan budget and goals and be reimbursed by My Plan Manager. This can still occur, but a requirement is that all provider invoices or receipts submitted by clients for reimbursement by the NDIA must include a valid Australian Business Number (ABN).  

Alternatively, the NDIA will accept an Australian Taxation Office (ATO) Statement by a supplier form declaration from an exempt service provider in those rare circumstances when a provider may not have an ABN. 

These NDIA/ATO requirements are set out on page 10 of the NDIS Pricing Arrangements and Price Limits, which My Plan Manager must adhere to. 

What do these changes mean for you as an NDIS participant and a My Plan Manager client?

To ensure compliance with the NDIA – and in order for My Plan Manager to submit your invoice/receipt for reimbursement by the NDIA – you will need to show a tax invoice or receipt that includes an ABN for any plan managed purchases you make. 

If you submit to My Plan Manager a receipt or invoice to be processed for reimbursement by the NDIA without a valid ABN, or without the provider completing and returning to My Plan Manager a Statement by a supplier form, we will not be able to process the payment. Further, the NDIA will decline to release funds for payment. 

My Plan Manager is required to keep a completed Statement by a supplier form for five years, However, subject to the reasons for the provider not having an ABN, My Plan Manager may require an updated form from time to time. 

What about overseas purchases?

If you purchase from a business overseas, it is not likely to have an ABN. However, we can process the reimbursement if the business completes a Statement by a supplier form and returns it to [email protected].  

We’re here to help

If you have any questions, please contact us at [email protected], or call us on 1800 958 018 from 8am-6pm (ACDT) Monday to Friday. Our team will be more than happy to assist. 

Disclaimer: the above information is as provided by the NDIA and published in the NDIA Pricing Arrangements and Price Limits. It does not represent and should not be taken to represent financial advice of any sort. 




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