My Plan Manager’s provider portal – our NDIS experts in your pocket

Getting paid in a timely manner and knowing where you stand financially is vitally important to every provider. That’s why we developed our provider portal – to give you financial transparency, help you to track your invoices, and get you paid faster.

Getting set up is quick and simple, and in case you’re wondering if it’s worth it, here are three things you may not know about the provider portal.

1. It’s simple to use – even if you’re not tech savvy

Want to start using My Plan Manager’s provider portal? Register here to get set up, then simply log in with the credentials you receive, and you’re on your way.

Once you reach the home page, you can track all current and past invoices, or search for a specific invoice by entering an invoice number or client name. You can also see if your invoices are ‘in progress’ (being processed) or if they’ve been paid.

Want to send a new invoice our way? Just click ‘submit invoice’ and follow the prompts.

2. It’s the fastest way to request a payment

Requesting a payment through the e-invoice function in our provider portal helps us to get the information we need from you quickly. It also allows us to check we have the information needed to generate a compliant e-invoice, with all the necessary details included (e.g. the correct name of your client, their date of birth and their NDIS number).

That means we can get the payment processed through the National Disability Insurance Agency sooner and transfer the money into your bank account faster.

If you prefer, you can submit an invoice via the provider portal by clicking ‘upload’ from the ‘submit invoice’ screen, or you can email it to us at [email protected].

Here’s everything you need to know about submitting a compliant invoice to My Plan Manager.

3. It lets you check where payments are up to

When it comes to checking the status of invoices, our provider portal has everything you need at the click of a button. And it’s the speediest way to get the information you’re after.

Of course, sometimes you want to talk to a human, and we’re here for you! You can call us on 1800 861 272 from 8am-6pm (SA time), Monday to Friday.

If you’ve read up to this point, you’re clearly serious about time and money, and our provider portal can help you to maximise both – without complications or time-consuming tech.

Click here to sign up for My Plan Manager’s provider portal today.