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What is NDIS plan management?

NDIS plan management is a service that supports participants to manage the funding in their NDIS plans.

 If you’re a participant in the NDIS – or applying to become one – you might want to make life a little less complicated. 

That’s where My Plan Manager comes in.

Why use a plan manager?

Plan managers are NDIS-registered providers who assist participants to manage the funding in their NDIS plans. They work with participants to:
Manage your budget
Deal with your providers
Speak with the National Disability Insurance Agency about your claims
Process your invoices
Offer independent guidance and support
Provide accurate and compliant financial reporting across the lifetime of your NDIS plan
But not all plan managers are created equal. At My Plan Manager, there’s so much more we do to support our clients on their NDIS journey – like investing in innovation, so we’re adaptive to change, and backing disability community events for everyone to enjoy!
Learn more

Why choose My Plan Manager?

My Plan Manager was the first in the market to do what we do – support people with disability to get the most out of their NDIS plans. Today, we’re the largest and most experienced NDIS plan manager in the country!
We’re committed to our values – which centre around being kind, genuine, innovative and inclusive. They drive everything we do.
92 per cent of NDIS participants who join as clients of My Plan Manager stay with My Plan Manager.
Our cloud-based solutions – including our client portal and mobile app – are easy to use and provide great flexibility for clients and providers.
Every invoice we process undergoes 32 automated checks to ensure it’s compliant with NDIA requirements, so we can deliver a speedy, accurate payment process for everyone.
We’re carbon neutral certified by Climate Active. Our desire to become carbon neutral originated from our commitment to creating a healthy, sustainable and inclusive Australia

We provide NDIS plan management Australia wide

Getting set up as a My Plan Manager client

If you have a planning meeting or plan reassessment coming up and you want to be plan managed by My Plan Manager, just let your National Disability Insurance Agency contact know. Ask them to record My Plan Manager as a participant-endorsed provider on your NDIS plan, and they’ll take it from there.

They’ll set aside extra funding to cover our fees (so there’s no cost to you), and you’ll be ready to start enjoying the benefits of plan managed life!

If you already have a plan manager, but you’re not completely satisfied with their services, you have every right to change. The great news is, you can switch any time and with zero out-of-pocket cost to you. Just give us a call on 1800 861 272 and we'll talk you through the process.

FAQs about NDIS plan management

To find an NDIS plan manager, you first need plan management funding included in your NDIS plan.

All NDIS participants are eligible for plan management. If your current NDIS plan doesn’t have the funding included and you want to be plan managed, you can call the National Disability Insurance Agency on 1800 800 110 to ask for it to be added.
Plan management doesn’t cost you anything! Plan management fees are paid from a specific budget category within your NDIS plan.
It’s a benefit of the NDIS that participants can be supported by a plan manager without having to use the funds set out for their other supports.
There are three options to manage your NDIS funding – plan management, self management or Agency management. You can choose one option, or a mix of two or three.

If you choose to be plan managed, you’ll receive support to manage the funding in your NDIS plan. A good plan manager provides the team, tools and technology to help you keep on top of your spending, without the hassle of time-consuming administration! 

With self management, you or your plan nominee are responsible for managing your NDIS funding. That includes claiming from the NDIS, paying invoices, and undertaking administration (e.g., record keeping, completing Agency audits, and ensuring payments are compliant).
When it comes to being Agency managed, the National Disability Insurance Agency will handle payments and administration associated with your plan.
NDIS plan management
Self management
Agency management
Access to NDIS registered providers
Yes
Yes
Yes
Access to unregistered providers
Yes
Yes
No
Access to NDIS plan management experts
Yes
No
No
Record keeping on your behalf
Yes
No
Yes
Billing issues resolved on your behalf
Yes
No
Yes
Bound by the NDIS Pricing Arrangements and Price Limits
Yes
No
Yes

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My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
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