Emergency support for those in flood affected areas

With residents of Queensland and New South Wales continuing to be impacted by severe wet weather and flooding, the team at My Plan Manager wishes to extend its support to our clients, their families, and communities in both states. 

We are thinking of you all, and we are here to assist with identifying and connecting you to some of the important supports you may need at this time. 

Emergency services

For the latest updates in your region, including evacuation orders, visit the Queensland SES or New South Wales SES websites. 

Disability supports 

For disability related supports, including the urgent replacement or repair of assistive technology, please call the National Disability Insurance Scheme (NDIS) national contact centre for help with flood related matters. NDIS supports can be approved over the phone in some circumstances. 

Contact the NDIS national contact centre on 1800 800 110 and press ‘5’. NDIS staff will advise you about the assistance that is available and outline the next steps for you. 

Support coordination

We also recommend you contact your support coordinator or local area coordinator for further assistance. 

We're here to help

To discuss access to your NDIS plan funding, you can call My Plan Manager on 1800 861 272 from 8am-5.30pm (ACDT) Monday to Friday. 

For urgent assistance

Queensland

• Emergency services 000 
• State Emergency Service (SES) 132 500  
• 13 HEALTH 13 43 25 84 
• Emergency and temporary accommodation (Queensland Government) 13 QGOV (13 74 68) 
• NDIS 1800 800 110 (press ‘5’ for help with flood related matters) 
• Those who are deaf, hearing impaired or speech impaired can contact the National Relay Service 133 677 

New South Wales

• Emergency services 000 
• State Emergency Service (SES) 132 500  
• Healthdirect Australia 1800 022 222 
• Emergency housing and homelessness 1800 152 152 
• NDIS 1800 800 110 (press ‘5’ for help with flood related matters) 
• Those who are deaf, hearing impaired or speech impaired can contact the National Relay Service 133 677

Updated 18 February 2025