MPM logo
MPM Logo
We're currently experiencing technical issues with our client portal (web and app). Rest assured our tech experts are investigating and we're working to fix it as swiftly as possible.

Free translation service for people with disability

translation service

Did you know that people with disability can access a translator for free, and with minimal hassle, to support them when speaking with us?

My Plan Manager uses the Australian Government’s Translating and Interpreting Service (TIS National), which has translators in 160 different languages. 

To access a translator, just call the TIS on 131 450 and request to speak to a translator/interpreter in your preferred language. You can then advise the TIS that you would like to call My Plan Manager on 1800 274 233. Our opening hours are 8am-5.30pm, Monday to Friday (ACDT). 

The TIS will then call My Plan Manager with all parties conferenced on the call, and begin translation and interpreting of the discussion. 

For more information on the TIS, click here: www.tisnational.gov.au/

Updated 14 February 2025

Featured: My Community

10 years. 10 clients. 10 stories.

As we wrap up our 10th year of service in the NDIS, we want to shine a light on those who’ve made it all possible – our incredible clients and the wider disability community.

Meet Jasmine

Jasmine is a caring person who’s taking steps towards her future. She volunteers as a barista, helps tutor her younger siblings and assists her mum Katrina.

Meet Wil

Wil’s a ‘soccerholic’ who’s turned sport into a career.
Featured: My Resources

The role of letters of recommendation in the NDIS

Before the NDIA signs off on funding requests, it needs evidence – and that’s where letters of recommendation can really help.

When do you need to have a service agreement with your NDIS provider?

Once you’ve found the right service provider it’s important to make sure you’re both on the same page. A service agreement is a great way to outline expectations between you and your provider.

NDIS plan ending with funding left over?

Managing your funding can feel a bit tricky – especially when trying to use it wisely. We explain what to do if your plan is ending with funding left over. 

You may also like...

The role of letters of recommendation in the NDIS

Before the NDIA signs off on funding requests, it needs evidence – and that’s where letters of recommendation can really help.
A man wearing glasses and a plaid shirt against a yellow backdrop.

Service agreements in the new NDIS world

With funding periods reshaping how NDIS supports are delivered and budgets managed, now might be the perfect time to revisit your service agreements.
Woman sitting looking at a tablet

For providers: Are service agreements worth it?

Service agreements are a great way to outline expectations for both clients and providers. Here’s our handy guide to what service agreements are and why it’s worth thinking about having them.
Closeup of someone's hand as they sign a document.

When do you need to have a service agreement with your NDIS provider?

Once you’ve found the right service provider it’s important to make sure you’re both on the same page. A service agreement is a great way to outline expectations between you and your provider.
View all resources
magnifiercrossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram