My Plan Manager’s provider portal – NDIS claims made easy

You’re a provider in the National Disability Insurance Scheme (NDIS). You’re supporting a client and we’re their plan manager.

You’ve scoped out their supports, you’ve signed off on a service agreement, and you’ve started putting your expertise to work. So, when the supports have been delivered and it comes time for invoicing, of course you’re going to want fast, efficient processing of your claims.

Here’s what you need to do next

Ideally, you’ll have a service agreement that lays out the supports you’re engaged to provide, and the terms of your agreement (including price, delivery dates, terms and conditions) in place with your client and a copy will have been provided to us.

With that in hand, take a look at this provider letter which contains everything you need to know about claiming through us and you’ll be on your way.

Enter the My Plan Manager provider portal.

Our provider portal offers ease and transparency when it comes time to claim. It lets you invoice quickly, and you can check the status of your claim at any time. Just like a banking app, our provider portal lets you see every invoice you’ve submitted to us – so you’re never in the dark about your claims or where they’re at in the queue.

The NDIS is a complex beast, but claiming doesn’t have to be!

We’ve made our provider portal as simple and powerful as we can, so you can breeze through the platform and get claiming done fast.

Here’s a look at what our provider portal can do (plus a virtual tour at the end!).

Create an invoice

To generate an invoice, simply type in your invoice number, add your client’s name, and key in the date and quantity of the supports provided, the price or hourly rate applied, and your Australian Business Number (ABN).

Submit an invoice

You can upload and submit invoices for our review via the provider portal. Alternatively, you can email claims to [email protected], but claiming through our provider portal gets your invoice into our queue quicker!

Check payment status and view invoice history

Having visibility of past and current claims and the ability to look over invoices provides a complete record of what you’ve charged your clients, and when. Your information is securely stored and available for you to view at the click of a button.

Leading security

Our provider portal has the latest security features, so your privacy and information are safe and protected.

Best of all, there’s no password required! Multifactor identification means you can log in via SMS or email.

Fraud detection is key when it comes to processing claims

At My Plan Manager, we work to process claims swiftly. But the National Disability Insurance Agency (NDIA) says that while valid claims will be paid within two or three working days, some payments may take up to 10 working days to be processed – allowing time for the Agency to undertake more rigorous investigation of claims.

With fraud detection top of mind for all NDIS stakeholders, the Agency’s timeline is designed to protect everyone. So, although it may take longer for you to receive payments related to your invoices, there’s a good reason for it.

Take a look inside our provider portal

Keen to see our provider portal in action? Step through this virtual tour to familiarise yourself with the different areas and features of the platform.

Getting started is simple

To get started inside our provider portal, you need to request a log in, which you can do here.

We’ll ask you to provide some information, like your business name, ABN, email address and mobile number, and then we’ll get you set up.

Next, visit this link and click ‘Log in’.

Type in your email address or mobile number and we’ll send you a code.

Enter the code, and you’re in!

We’re here to help

If you have any questions about our provider portal, our friendly team is here to assist. You can call us on 1800 861 272 from 8am–6pm (SA time), Monday to Friday or email us at [email protected].