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Signing up to My Plan Manager

Depending on your circumstances there may be different steps to signing up. Let us guide you through the process:

What is Improved Life Choices? This is the funding in your NDIS plan for financial management, and this allows you to use a plan manager. Scroll down for more information.
I’m ready to sign up, what do I do?

If financial management is included in your NDIS plan (listed as Improved Life Choices or Choice and Control) you can quickly and easily register for My Plan Manager online. You’ll need to fill in all your details, then read and accept our Service Agreement.

It’s really helpful if you can give us a copy of your NDIS Plan so we can make sure your budget allocations are right when we set up your account. See our tips on how to download your NDIS plan from MyGov.

I’m transferring from another plan manager, what do I do?

If you are transferring from another plan manager during the dates of the current plan, there are some extra steps you need to take first:

  1. Contact the NDIA on 1800 800 110 to advise them that you want to transfer your plan management to My Plan Manager.
  2. Contact your current plan manager and ask them to cancel their service booking and reduce their available funds to zero. To make this simple, you can copy and paste this letter template (Word) or email template (Word), fill in the blanks, and provide it to your current plan manager. Alternatively, you can find PDF versions here: letter template (PDF) and email template (PDF).
I don’t have Improved Life Choices, what do I do?

If you don’t currently have Improved Life Choices, don’t worry. You can ask for this to be included in your plan at an upcoming meeting, or request a review of your NDIS plan by doing the following:

  1. Call the NDIA and let them know you’d like a plan review because you want to be plan managed by My Plan Manager.
  2. Explain that you want more choice and control over the providers you use.
  3. The NDIA will review your request and get in touch once you’ve been approved.
I don’t know if I have Improved Life Choices, what do I do?

Check your NDIS plan to see if it includes financial management (listed as Improved Life Choices or Choice and Control). If it doesn’t, you can ask for this to be included in your plan at an upcoming meeting, or request a review of your NDIS plan by doing the following:

  1. Call the NDIA and let them know you’d like a plan review because you want to be plan managed by My Plan Manager.
  2. Explain that you want more choice and control over the providers you use.
  3. The NDIA will review your request and get in touch once you’ve been approved.

Need more info before you decide?

We get it, you want to make sure you’re making the right decision. Explore the site to find out more about plan management with My Plan Manager, read our frequently asked questions or get in touch. We’re here to help.

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Why choose MPM?

My Plan Manager: NDIS Plan Management