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COVID-19 guidance for service providers

A person washing their hands over a sink with running water

As the COVID-19 situation continues to change in South Australia, we are supporting your clients, you and your business through this.

Our team members are still able to answer your calls and pay your invoices – there won’t be any disruption to our service.

What your business can do

What you can do for your clients

  • Keep your clients informed about your services, especially if there are any changes.
  • Let them know what you are doing to manage COVID-19 risks.
  • If your business is not able to continue providing services, you must inform your clients and their plan managers and support coordinators.  If you are a registered provider you must inform the NDIS Quality and Safeguards Commission.

Update to disability support services by the SA Government

COVID Safe Plan

From 1 December, the Emergency Management (Public Activities No 14) (COVID-19) Direction is in force. This means that providers of direct services may be required to complete a COVID Safe Plan and use an approved contact tracing system to capture the details of all people who enter the premises. 

If required, you must make these available for inspection by South Australian authorities. This direction applies to all disability service providers and can be found on the South Australian Government website. Providers should check if this applies to your specific business.

Face masks in a disability support environment

Face masks must be worn at all times when in the physical presence of others on any premise where disability supports are being provided.This applies to all staff, contractors, residents, visitors, and anyone else who is in or visits a disability support environment. See more information about face mask rules, including some exceptions.

Clients can request providers use a face mask

Clients have the right to request a provider use personal protective equipment (PPE), such as a face mask or gloves.  The provider needs to pay for the cost of the PPE – it does not come out of the client’s NDIS plan.

More information

NDIS COVID-19 latest updates, information on keeping yourself safe, advice for participants and providers.

The Coronavirus (COVID-19) information webpage on the NDIS Commission website contains links to updates, training, alerts and other resources.

The NDIS Commission fact sheet, COVID-19 outbreak preparedness, prevention and management, contains practical guidance to support you to:

  • ensure your workers take reasonable precautions to protect people with disability and themselves
  • prepare for an outbreak of COVID-19
  • respond to suspected or confirmed cases in different types of service settings
  • manage an outbreak of COVID-19.




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