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SA clients: latest updates on COVID-19 and your NDIS supports

A person washing their hands over a sink with running water

As COVID-19 restrictions continue to change in South Australia, we’re reminding all clients that we’re here for you.

Our team members are available to answer your calls, pay your invoices and support you with budgeting – there won’t be any disruption to our service during the COVID-19 situation in South Australia.

It’s important that you still get the support you need, so we’ve included some helpful tips below on how to get supports and stay safe at the same time.

What you can do

Make sure you’re aware of the latest information on the SA Government’s dedicated COVID-19 website.

Follow the current directions from SA Health. If you have symptoms, arrange a COVID-19 test straight away and stay home until you get the test result.

It’s a good idea to get in touch with your service providers to check whether there are any changes to their normal service. You can chat with them about what will happen if your usual support worker or therapist isn’t available.

If essential support services are cancelled without an alternative arrangement, please get in touch with us or the NDIS Quality and Safeguards Commission.

You can also call the NDIS Disability Information Helpline (1800 643 787) if you have any questions about COVID-19. If you have a hearing or speech impairment you can also call the National Relay Service on 133 677. You can call the helpline if:

  • Your support worker has not turned up
  • Your provider has stopped services
  • It’s hard for you to get groceries, food, medications or other essential items
  • Someone close to you has symptoms of coronavirus
  • You are feeling upset or worried.

We’re here

Our team members are available to answer your calls, pay your invoices and support you with budgeting – there won’t be any disruption to our service during the COVID-19 situation.

As the situation unfolds, you might get a call from us just to see how you’re doing and to make sure you’re getting your supports. As the coronavirus situation changes quickly, we want to let you know what we’re doing to keep everything running smoothly and to support you through this.

As always, you can contact us anytime if you have any questions or need help with your plan.

Update to disability support services in SA

Wearing a face mask in a disability support environment

When you are with other people in a disability support environment, you must wear a face mask that covers your nose and mouth. This applies to all staff, contractors, residents, visitors, and anyone else who is in or visits a disability support environment. There are some exceptions, such as when a mask will affect the care being provided, when communicating with someone who is deaf or hard of hearing. Read more information about the rules for face masks.

Asking your provider to wear a face mask

As a client, you have the right to ask a provider to use personal protective equipment (PPE), such as a face mask or gloves. The provider needs to pay for the cost of the PPE – it does not come out of the client’s NDIS plan.

More information

The NDIS Commission website has a dedicated COVID-19 webpage for people with disability explaining some of the changes you might see in the way supports and services are delivered during the pandemic and a COVID-19 frequently asked questions page.

The NDIS Commission also has a Coronavirus (COVID-19) information webpage with links to updates about COVID-19 and helpful resources for NDIS participants.

Resources and further information

COVID-19 tips and guidelines to keep yourself safe.

Making face-to-face contact with support workers as safe as possible: For many people with NDIS plans, physical visits with a support worker are not optional as they need care that can only be given face-to-face. To help you feel more comfortable, we’ve put together this list of things you can ask your providers to check they are making your appointment or their visit as safe as possible.

Get set up for online supports: The NDIA made some changes to the rules this year so that you can use your plan funding to buy a device (like an iPad, Galaxy Tab or other tablet, up to a limited cost) that will help you access online support during the COVID-19 pandemic, to help you to keep accessing your supports. We’ve put together a guide on what you need to know.

Latest advice from the NDIS.

The NDIS Commission also has a Coronavirus (COVID-19) information webpage containing links to updates about COVID-19 and helpful resources for NDIS participants.

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My Plan Manager: NDIS Plan Management