An NDIS plan manager helps you maximise your plan and saves you time by dealing with your providers, managing your budget, paying your invoices, and giving independent guidance.
If you haven’t got one already, you need an NDIS plan that includes Improved Life Choices.
Get set up on the portal and download the app.
Once you have joined MPM, book in a free budget chat with our friendly experts.
Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers. Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan.
At your planning meeting, you can tell NDIS staff that you would like a plan manager to support you. The NDIS will include funding in your plan to pay for your plan manager.
This is separate from your other services and supports in your budget. If you are mid-plan and want to change, contact ndis.gov.au on 1800 800 110 to discuss how you can include plan management in your plan.
Once you have connected with an NDIS Plan Manager, you should create a service agreement. A service agreement outlines the services to be provided, how these services will be provided and how long they will be your plan manager.
There are three types of support budgets that may appear in your NDIS plan: core, capacity building and capital supports.
Your NDIS planner will tailor your NDIS plan with support budget categories and funding connected to achieving your goals and supporting you in your day-to-day life.
For more information visit our NDIS Funding Explained resource.
No, a plan manager should contact you directly.
This will allow you to contact your provider, support coordination provider or partner in the community, to discuss current service delivery arrangements and make any required amendments.
Yes. If your provider is registered for an ABN, their invoice must display a valid ABN.
If you are providing an invoice without an ABN to your plan manager, your provider must complete the ATO’s Statement by a supplier not quoting an ABN form.
Inappropriate use of government funds or fraud are serious matters.
A plan manager may be liable to repay any amounts which have not be spent in accordance with your plan.
For more information see the Provider Payment Assurance Program.
If you change your plan manager, the new plan manager becomes responsible for the ongoing management of your plan.
This includes to process payments on your behalf, irrespective of the date the services were rendered or the invoice date. This is to ensure that any late invoices issued by a provider from earlier in the plan period are able to be paid.
The NDIA expects payments of this kind will only be required in special circumstances.
A support coordinator will support you to understand and implement supports included in your plan. A support coordinator will link you to providers and other community and government services. A support coordinator will also support you to build skills and direction.
An NDIS Partner in the Community delivering Local Area Coordination or Early Childhood Early Intervention Services may provide plan implementation and monitoring support to you. Partner organisations are appointed by the NDIA to help you understand the NDIS, and find providers of support suited to your needs.
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