We have made some changes to the way we work to provide a better personalised service for you.
You might have noticed some changes to our service over the past few months. Now our teams are dedicated to your local area, so when you contact us, you’ll always talk to the same, friendly team that’s focussed on you and your local area, and will spend the time to listen and help.
As we grow, we want to make sure you get the same personal touch and great service – always. These changes are already making a significant difference and you’ll notice it’s quicker and easier to get through to the right person when you call.
Our invoice processing time is now consistently under three days, which keeps your providers happy, and means you always know how much is left in your budget.
Our new Local Area Experts work closely with support coordinators and together, we help get the best outcomes for you.
So we’re big but we’re small: we might be the largest plan manager in Australia, but you’ll always get personal service from the team that knows your local area and understands your needs.